Customer Service Representative - Contract

Westlake Chemical; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to provide exceptional service and support. This role involves face-to-face interactions, phone communication, and email correspondence with customers. The ideal candidate will manage accounts, process orders, and ensure customer satisfaction, all while working in a dynamic environment. Join a company dedicated to enhancing lives through innovative products and a commitment to community engagement. If you have a passion for customer service and a desire to grow, this opportunity is perfect for you.

Qualifications

• Understanding of Customer Service role and business objectives.
• Strong verbal and written communication skills are essential.
• Ability to work in a fast-paced, self-directed environment.

Responsibilities

• Provide exemplary customer service face-to-face, over the phone, and via email.
• Process customer orders and manage existing customer accounts.
• Coordinate orders for timely and cost-efficient shipping.

Skills

Customer Service

Communication Skills

Problem Solving

Computer Skills

Sales Skills

Teamwork

Education

High School Diploma

Post-Secondary Education

Tools

JDE 9.0

Job description

Customer Service Representative - Contract page is loaded

Customer Service Representative - Contract

Apply locations CA - Calgary, AB time type Full time posted on Posted Yesterday job requisition id R29206

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

SUMMARY

The function of this position is to provide customers with exemplary service in face to face interactions, over the phone and through email. The individual will maintain an organized desk and learn the basics of the products that we sell through on the job training. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products. A contract role for 6 months.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

• Complete all company safety training and commit to working safely in all manners of the position
• Process customer orders, including custom orders, and price them accurately
• Co-ordinate all orders for timely and cost efficient shipping
• Process financial transactions according to credit procedures
• Answer telephones and process/respond to email requests
• Use the JDE system to process invoices and review/update receiving reports
• Prepare quotes and follow up accordingly
• Upsell existing accounts
• Provide overall support and after sales service to customers
• Other customer/administrative/warehouse duties as required

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma
• Post -Secondary Education an asset
• Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
• Knowledge/experience in building supplies an asset
• Ability to comprehend and follow branch business procedures
• Ability to work well as a team and independently
• Ability to identify and solve problems when required
• Strong computer skills
• “EXCEPTIONAL PHONE ETIQUETTE”
• Exceptional verbal and written communication skills
• Ability to work in a fast-paced, self-directed environment
• JDE 9.0 experience an asset
• Positive attitude along with a strong desire to learn and adapt to change
• Experience working at a customer service desk/counter

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to fork lift traffic and a nosier warehouse environment. The role will require the daily use of stairs.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here.You will apply via the Jobs Hub application in Workday.

About Us

Westlake is a global manufacturer and supplier of materials and innovative products that enhance life every day. Headquartered in Houston, with operations in Asia, Europe and North America, we provide the building blocks for vital solutions — from housing and construction, to packaging and healthcare, to automotive and consumer. For more information, visit the company's web site at www.westlake.com .

Westlake (NYSE: WLK) is a global diversified industrial company that manufactures and supplies essential products that enhance the daily lives of people around the globe. Our products, now under a One Westlake brand, supply the necessary building blocks for everyday products across housing and infrastructure, packaging and healthcare, and automotive and consumer goods. Consumers gain the benefits of materials Westlake produces in products such as food packaging, medical devices, soaps and detergents, car interiors, fashion, toys, shoes, furniture, electronics, siding, stone veneer, windows, outdoor living, roofing, and pipe & fittings. Westlake is proud to contribute to driving a sustainable future through the creation of essential products that are Enhancing Your Life Every Day.