customer service representative - call centre

TRIPLE EIGHT TRANSPORT; Abbotsford; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Dental care

Extended health care

On-site parking

Paid time off

Vision care

Job summary

Triple Eight Transport Inc. in Abbotsford, Canada is seeking a dynamic Customer Service professional to join our high-performing team. You will handle orders, coordinate shipments, and ensure exceptional service from inquiry to delivery.

You will collaborate with operations, billing, and customers, using MS Office tools to track progress, resolve issues quickly, and support company goals. Full-time, in-person role with competitive wages and benefits.

Qualifications

• Minimum of 2 years of experience in a dispatch or planning role.
• Minimum of 1 year of customer service experience.
• Some post-secondary education is an asset.
• Must be legally allowed to work full time in Canada.

Responsibilities

• Processes and inputs all customer orders, generates work orders and checks orders for accuracy.
• Communicates with customers by phone and email to meet needs and ensure service excellence.
• Schedules inbound/outbound appointments and informs customers of lead times.
• Liaises with facilities and in-house operations to coordinate shipments.
• Ensures proper invoicing by identifying services and communicating with billing.
• Keeps customers informed about status and satisfaction to meet service targets.

Skills

Team player

Problem solving

Reliable transportation

Communication

Time management

MS Office

Education

Post-secondary education

Tools

Microsoft Office

Job description

Are you a dynamic, detail-oriented customer service focused team player? Do you want to be a part of a creative and engaged customer service team within a growing organization? Triple Eight Transport Inc. is currently looking to add a new member to their high performing Customer Service Team.

Responsibilities include:

• Processes and inputs all customer orders, generates work orders and checks orders for special requests.
• Corresponds and communicates with customers over the phone and email to meet their needs and ensure they receive an exceptional customer service experience. Responds to all inquiries via email/phone in a timely and professional manner.
• Schedules inbound or outbound customer appointments and communicates expected lead times and special accommodations.
• Responds to all inquiries via email or phone in a timely and professional manner.
• Liaising with facility and in house operations teams through effective communication to coordinate shipments and provide exceptional service to customers in a timely manner.
• Ensures proper invoicing of accounts by identifying all services performed so they can be communicated to billing department.
• Anticipates and prevents delays or other things that can adversely affect the customer.
• Keeps customers informed about the status of pending actions and inquiries about customer satisfaction to ensure consistent level of service targets are being achieved.
• Ensures proper invoicing of accounts by identifying all services performed so they can be communicated to central billing.
• Liaises with the customer to address any damages or returns (OS&D). Investigate and complete relevant paperwork.

Our ideal candidate will possess the following qualifications:

• Works effectively as a part of a team
• Excellent problem-solving skills
• Must have reliable Transportation
• Proven team player with ability to align position goals with corporate strategic goals
• Proven strength in communication and relation building
• Minimum of 2 years of experience in a dispatch or planning role required
• Minimum of 1 year of customer service experience would be an asset
• Some post-secondary education is an asset
• Strong time management skills with the proven ability to multitask
• Strong work ethic and superior attention to detail
• Strong knowledge of Microsoft Office
• Must be legally allowed to work full time in Canada

Why choose Triple Eight Transport Inc.?

• State of the art facility
• Regular company lunches for special events
• Annual Summer Corporate team building event
• Annual Winter Holiday party with amazing prize draws rewarding our valuable team because our people are important to us!
• Opportunities for growth within the company as we continue growing
• Our open door policy shows we value communication and building strong, meaningful relationships across our workplace
• Competitive wage and vacation packages
• Very competitive Extended Health Benefits package for full time employees

Shift: 7:00AM - 4:00PM

Job Types: Full-time, Permanent

Pay: $55,000.00-$70,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Experience: Freight Brokers & Agents: 1 year (required)

Work Location: In person