Customer Service Representative - Agriculture

Parrish & Heimbecker, Limited; Denfield; On-site; CAD 38,000 - 52,000; Full time

Job summary

Parrish & Heimbecker, Limited is seeking a Customer Service Representative for the Denfield Feed Mill in Ontario. This full-time, on-site role supports New-Life Mills’ livestock nutrition and farm supply operations.

The candidate should have an OS​SD and strong office skills; post-secondary education in office administration or agribusiness is preferred. Agricultural background is an asset for understanding customer needs and product programs.

Qualifications

• OSSD required.
• Strong computer and typing skills with Office, Excel and Word.
• Accurate with data and details.
• Ability to work with various personalities.
• Post-secondary in office administration, supply chain or agribusiness preferred.
• Agricultural background is an asset.

Responsibilities

• Manage automated feeding programs and standing orders; coordinate with sales and production.
• Collaborate with colleagues to cover customer service needs of all accounts.
• Add new customer information to files including shipping location and instructions.
• Record feed inventory in Aeros Live Animal Management software.
• Address customer needs and communicate with involved parties.
• Complete office filing including invoices, batching, and order history.
• Support Feed Assure and Health & Safety Program as required.

Skills

Typing skills

Office suite

Data accuracy

Customer service

Education

OSSD

Office administration / related post-secondary

Tools

Aeros Live Animal Management

Job description

Customer Service Representative - Agriculture

Job Category: NLM Feed

Requisition Number: CUSTO001286

• Posted : October 1, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Denfield Feed Mill
Denfield, ON N0M1P0, CAN

Description

Customer Service Representative

Employment Type: Full Time, Permanent

Division: New-Life Mills

Location: Denfield Feed Mill, ON

Who We Are

Parrish & Heimbecker, Limited (P&H) is a Canadian, family-owned company with over 115 years in agriculture. We operate across four divisions: Grain & Crop Inputs, Flour Milling, P&H Foods, and New-Life Mills, delivering trusted solutions from crop inputs and grain handling to flour milling, livestock nutrition, and egg production. By connecting Canadian farms to tables across the country and beyond, we’re committed to quality, innovation, and sustainability as we shape the future of food and agriculture.

Your Team

New-Life Mills: New-Life Mills has been a leader in livestock nutrition since 1964, providing feed solutions that support healthy, productive animals. With a focus on research, quality assurance, and species-specific expertise, we help farmers achieve optimal performance and profitability.

We are seeking a Customer Service Representative to join our New-Life Mills team. This role is responsible for p roviding our customers with a seamless experience while working within our central order desk and in collaboration with production and logistics to capitalize on internal efficiencies.

Day to Day

• Primary responsibility management automated feeding programs and standing orders, apply for veterinary prescriptions, coordinate with sales rep and production staff.
• Collaborate with colleagues to cover customer service needs of all accounts
• Add new customer information to files, including shipping location, special instructions, flock identification records.
• Record feed inventory records as reported by delivery personnel in Aeros Live Animal Management software.
• Address needs of customer and effectively communicate to parties involved.
• Complete office filing including customer invoice, batching and order history, historical records maintenance.
• Support of Feed Assure and Health & Safety Program as required.

What You’ll Bring

• Attained Ontario Secondary School Diploma (OSSD)
• Strong Computer and Typing Skills, especially Office, Excel, Word
• Proficient and accurate with data and details
• Ability to work with various personalities, while working towards a common goal
• Post-secondary in office administration, supply chain, or agribusiness in preferred
• Having an Agricultural background is an asset

Why Join Us

At P&H, our people are our priority. We’re committed to fostering a workplace that supports professional growth, well-being, and a strong sense of community. Join a team that shares your Passion & Heart for Canadian agriculture, and take advantage of benefits designed to help you thrive and succeed:

• Comprehensive Health Coverage (Medical, Dental, and Vision)
• RRSP Matching Program
• Paid Time Off and Wellness Initiatives
• Learning and Development Opportunities
• Tuition Reimbursement
• Employee Assistance Program

P&H does not use artificial intelligence or automated decision-making tools to screen, assess, or select applicants. All applications are reviewed by a member of our Talent Acquisition team or hiring team.