Customer Service Representative I

Parrish & Heimbecker, Limited; Bassano; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

RRSP Matching Program

Paid Time Off and Wellness Initiatives

Learning and Development Opportunities

Tuition Reimbursement

Employee Assistance Program

Job summary

Parrish & Heimbecker, Limited is seeking a Customer Service Representative I to join our Crop Inputs team in Bassano, Alberta. This full-time, permanent role focuses on sourcing grain, promoting Crop Input sales, and building strong relationships with producers.

You will prospect for new customers, negotiate agreements, and support operations with a high standard of service. Post-secondary in Ag or equivalent experience, plus 2+ years in ag retail, are preferred.

Qualifications

• Post-secondary in Ag related program or minimum two years’ experience in Ag retail business.
• Proven sales and customer service skills, with a strong ability to execute strategic plans and maximize revenue potential.

Responsibilities

• Prospect for new customers and new business development.
• Negotiate and secure profitable business agreements at the assigned location and P&H organization.
• Foster and develop strong relationships with existing customers.
• Procure grain from producers.
• Assist with operational and administrative duties as required.

Skills

Sales & customer service

Relationship building

Communication skills

Travel ability

Education

Post-secondary in Ag program

P. Ag or CCA certification (asset)

Job description

Description

Customer Service Representative I

Employment Type: Full Time, Permanent

Who We Are

Parrish & Heimbecker, Limited (P&H) is a Canadian, family-owned company with over 115 years in agriculture. We operate across four divisions: Grain & Crop Inputs, Flour Milling, P&H Foods, and New-Life Mills, delivering trusted solutions from crop inputs and grain handling to flour milling, livestock nutrition, and egg production. By connecting Canadian farms to tables across the country and beyond, we’re committed to quality, innovation, and sustainability as we shape the future of food and agriculture.

Your Team

Grain & Crop Inputs: The Grain & Crop Inputs Division connects Canadian farmers to markets across the country and beyond. With a network of grain elevators, terminals, and agri-retail locations, we provide crop inputs, agronomic solutions, and grain marketing expertise to help producers succeed.

We are seeking a Customer Service Representative I to join our Crop Inputs team. This role is responsible for or identifying and developing new business opportunities for the location, while strengthening existing customer relationships through a high standard of customer service. The Customer Service Representative Iwill source grain as well as promote Crop Input sales from producers.

Day to Day

• Prospect for new customers and new business development
• Negotiate and secure profitable business agreements at the assigned location and P&H organization
• Foster and develop strong relationships with existing customers
• Procure grain from producers
• Assist with operational and administrative duties as requiredCollaborate with other business areas and departments as required

What You’ll Bring

• Post-secondary in Ag related program or minimum two years’ experience in Ag retail business
• Minimum 2 years experience working directly with agricultural producers, with demonstrated progression in responsibility
• Proven sales and customer service skills, with a strong ability to execute strategic plans and maximize revenue potential
• In-depth knowledge of regional crop production, along with hands-on experience delivering modern and effective crop protection solutions
• P. Ag or CCA certification (or the ability to obtain) is an asset
• Possession of a valid driver’s license and ability to travel as required

Why Join Us

At P&H, our people are our priority. We’re committed to fostering a workplace that supports professional growth, well-being, and a strong sense of community. Join a team that shares your Passion & Heart for Canadian agriculture, and take advantage of benefits designed to help you thrive and succeed:

• Comprehensive Health Coverage (Medical, Dental, and Vision)
• RRSP Matching Program
• Paid Time Off and Wellness Initiatives
• Learning and Development Opportunities
• Tuition Reimbursement
• Employee Assistance Program

We thank all applicants, however only those selected for an interview will be contacted.

P&H does not use artificial intelligence or automated decision-making tools to screen, assess, or select applicants. All applications are reviewed by a member of our Talent Acquisition team or hiring team.