Customer Service Representative

The Brick; West Vancouver; On-site; CAD 21,000 - 26,000; Part time

Job summary

The Brick in West Vancouver, BC is seeking a part-time, on-site Customer Service Representative. You will greet customers, answer queries in person or by phone, and assist with exchanges and returns while maintaining accurate records.

You will coordinate with sales and warehouse teams, support promotional events, keep the service area tidy, and contribute to a welcoming store environment while delivering a positive customer experience.

Qualifications

• Strong customer service and customer experience skills, with a focus on building trust and rapport.
• Clear and professional verbal and written communication skills.
• Comfort working in a fast-paced retail environment and handling multiple priorities.

Responsibilities

• Respond to customer inquiries in person and by phone.
• Assist with exchanges and returns and lookups; process transactions accurately.
• Coordinate with sales and warehouse teams and maintain organized customer records.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Job description

Company Description The Brick, founded in 1971, is Canada’s largest volume retailer of furniture, mattresses, appliances, and electronics, with over 230 locations, 6 distribution centres, and 6000 team members nationwide. The company is recognized for delivering value-priced, quality brand-name home furnishings and for maintaining a strong commitment to customer service. Team members at The Brick build dynamic and meaningful careers and are rewarded for performance and innovation. The work environment emphasizes collaboration, support, and shared success. Applicants can learn more about the company and its culture at https://linktr.ee/thebrickcanada.

Role Description This part-time, on-site Customer Service Representative role is based at The Brick location in West Vancouver, BC. In this role, the representative responds to customer inquiries in person and by phone, provides product and service information, and assists with order lookups, exchanges, and returns. The position involves processing transactions accurately, resolving issues in a timely manner, and ensuring a positive customer experience throughout the entire visit. The representative also coordinates with sales and warehouse teams, maintains organized customer records, and follows company policies and procedures. Regular responsibilities include supporting promotional events, keeping the service area presentable, and contributing to a welcoming store environment.

Qualifications

• Strong customer service and customer experience skills, with a focus on building trust and rapport.
• Ability to provide customer support and help maintain high levels of customer satisfaction.
• Clear and professional verbal and written communication skills.
• Comfort working in a fast-paced retail environment and handling multiple priorities.
• Attention to detail when processing transactions and managing customer records.
• Basic computer proficiency and ability to learn in-store systems and applications.
• Availability to work flexible part-time hours, including evenings, weekends, and holidays as needed.
• Previous experience in retail, customer service, or call center environments is an asset.