Part-Time Retail Customer Experience Specialist

The Brick; West Vancouver; On-site; CAD 21,000 - 26,000; Part time

Job summary

The Brick in West Vancouver, BC is seeking a part-time, on-site Customer Service Representative. You will greet customers, answer queries in person or by phone, and assist with exchanges and returns while maintaining accurate records.

You will coordinate with sales and warehouse teams, support promotional events, keep the service area tidy, and contribute to a welcoming store environment while delivering a positive customer experience.

Qualifications

• Strong customer service and customer experience skills, with a focus on building trust and rapport.
• Clear and professional verbal and written communication skills.
• Comfort working in a fast-paced retail environment and handling multiple priorities.

Responsibilities

• Respond to customer inquiries in person and by phone.
• Assist with exchanges and returns and lookups; process transactions accurately.
• Coordinate with sales and warehouse teams and maintain organized customer records.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Job description

The Brick in West Vancouver, BC is seeking a part-time, on-site Customer Service Representative. You will greet customers, answer queries in person or by phone, and assist with exchanges and returns while maintaining accurate records.

You will coordinate with sales and warehouse teams, support promotional events, keep the service area tidy, and contribute to a welcoming store environment while delivering a positive customer experience.