Customer Service Representative

Inspire Direct Marketing; Toronto; On-site; CAD 27,552 - 33,062; Full time

Benefits offered by this job

100% paid training

Health benefits

Bonuses

Growth opportunities

Job summary

A Canadian fundraising agency is seeking a Customer Service Representative for a full-time, remote position. Ideal candidates will have at least 2 years of customer service experience and excellent communication skills. This role involves conducting outbound calls to engage with donors and support charitable causes. The position offers $20.00-$24.00/hour, plus benefits, with required technical specifications for home office setup.

Qualifications

• Minimum of 2 years’ customer service and call centre experience.
• Ability to work flexible hours (including occasional Saturdays).
• Professional work from home office space.

Responsibilities

• Conduct outbound calls to potential donors.
• Engage with supporters and inspire their continued giving.
• Deliver fundraising results while creating human connections.

Skills

Customer service experience

Excellent communication skills

Technical savvy

Job description

Customer Service Representative

$20.00-$24.00/hour + Benefits.

Quit your day job, come help us save the world!

If you are a mature sales or call centre agent, come join our team of professional fundraisers to elevate your career and use your skills to help make our world a better place.

This is a full-time, zero-commission, outbound, work-from-home position.

Who We Are:

We are a Canadian agency on a mission to inspire fundraising. We provide a warm and friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged, and extremely effective. We call existing supporters to raise funds for important causes around the globe. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter. We hope they motivate you as well.

Job Description:
Each day and each call can be different. We find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. We thank, connect, engage, and inspire. We look for creative new ways to delight on every call. We are all about teamwork, customer connections, and most importantly, having fun while we do it.
Inspire fundraisers connect with, laugh with, and uplift the lives of our client's donors - even if just for a few moments. Their work goes beyond raising funds for some of the world's most worthwhile causes; it's about creating a human connection with every donor. They enjoy being able to deliver world-class results autonomously, while representing great causes and being part of a passionate team.

We Provide:

• Permanent, full-time employment with consistent hours and growth opportunities
• $20.00 - $24.00 hourly with bonuses
• Engagement with world-class charitable organizations
• 100% paid training and health benefits (at 3 months)
• Training opportunities, lunch-and-learns, workshops
• Team culture and activities, ice breakers, community events

You Provide:

• You are looking for full-time hours, 40 hours a week
• A minimum of 2 years’ customer service and call centre experience
• You love talking to people and are a great communicator
• Availability to work 1:00pm to 10:00pm Mon-Thu and 10:00am to 7:00pm Fri (EST)
• Availability to work occasional Saturday shifts (10:00am to 5:00pm)
• You are technically savvy and self-reliant

Requirements:

• A newer-version Windows PC or laptop computer (Apple or Mac are not supported)
• A professional work from home office space
• High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
• A USB headset and webcam

There are no fees to apply. If you are looking to be part of something bigger than yourself and to join a mature call centre team with opportunities to grow and support your peers; we would love to hear from you.

Please note: We thank everyone for their interest however only the best qualified candidates may be contacted.

Inspire is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class. We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process.