Call Centre Agent - Work from Home

Inspire Direct Marketing; Toronto; Remote; CAD 27,552 - 33,062; Full time

Benefits offered by this job

100% paid training

Health benefits

Team culture and activities

Job summary

A leading fundraising agency in Canada is looking for a Call Centre Agent to work from home. This full-time role involves engaging with existing supporters to raise funds for important causes. Candidates should have at least 2 years of customer service experience, exceptional communication skills, and a technical setup that supports calling. Enjoy a supportive team culture and comprehensive health benefits after training.

Qualifications

• Minimum of 2 years' customer service and call center experience.
• High-speed cabled internet connection (minimum 25 mbps down/5 mbps up).
• USB headset and webcam required.

Responsibilities

• Engage and inspire through calls to existing supporters.
• Work collaboratively in a performance-driven team environment.
• Participate in training opportunities and community events.

Skills

Customer service experience

Communication skills

Technical savviness

Job description

Call Centre Agent - Work from Home

Role Description:

Each day and each call can be different. We thank, connect, engage and inspire. We are all about teamwork, customer connections and most importantly, having fun while we do it. We find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. We look for creative new ways to delight on every call.

$20.00-$24.00/hour + Benefits.

This is a full-time, zero-commission, outbound, work-from-home position.

We Are:

Our team is passionate, engaged and extremely effective. We provide a warm and friendly voice to the largest and most respected charities in Canada. We are a Canadian agency on a mission to inspire fundraising. We call existing supporters to raise funds for important causes around the globe. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter. We hope they motivate you as well.

Specific job requirements:

• A professional work from home office space
• High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
• A USB headset and webcam
• A newer-version Windows PC or laptop computer (Apple or Mac are not supported)

What you can expect from us:

• $20.00 - $24.00 hourly w bonuses
• Training opportunities, lunch-and-learns, workshops
• 100% paid training and health benefits (at 3 months)
• Team culture and activities, ice breakers, community events
• Engagement with world-class charitable organizations
• Permanent, full-time employment with consistent hours and growth opportunities

What you should bring:

• You are looking for full-time hours, 40 hours a week
• You are technically savvy and self-reliant
• Availability to work 1:00pm to 10:00pm Mon -Thu and 10:00am to 7:00pm Fri (EST)
• A minimum of 2 years’ customer service and call center experience
• Availability to work occasional Saturday shifts (10:00am to 5:00pm)
• You love talking to people and are a great communicator

Quit your day job, come help us save the world!
If you are a mature sales or customer service representative, come join our team of professional fundraisers to elevate your career and use your skills to help make our world a better place.

If you are looking to be part of something bigger than yourself and to join a mature call center team with opportunities to grow and support your peers; we would love to hear from you. There are no fees to apply.

Inspire is committed to Employment Equity and Diversity. We welcome and encourage applications from persons with disabilities. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class. Accommodations are available upon request for candidates who participate in all aspects of the selection process.

Please note: We thank everyone for their interest however only the best qualified candidates may be contacted.