Call Center Agent

Inspire Direct Marketing; Toronto; On-site; CAD 27,552 - 33,062; Full time

Benefits offered by this job

100% paid training

Health benefits after 3 months

Team culture and activities

Trip incentives

Job summary

A fundraising agency seeks a Call Center Agent to connect with donors and inspire their support from home. With an hourly wage of $20-$24 and full-time hours, you'll join a passionate team dedicated to meaningful causes. Requires prior customer service experience and a love for communication.

Qualifications

• Minimum of 2 years of customer service or call center experience.
• Ability to work 40 hours weekly with occasional Saturday shifts.
• Availability for specified shift timings.

Responsibilities

• Connect with and inspire donors on calls.
• Deliver world-class results independently.
• Engage with existing supporters to raise funds.

Skills

Customer service experience

Technical proficiency

Excellent communication skills

Availability for shifts

Job description

Call Center Agent

Quit your day job, come help us save the world!

$20.00-$24.00/hour + Benefits.

If you are a mature sales or call center agent, come join our team of professional fundraisers to elevate your career and use your skills to help make our world a better place.

This is a full-time, zero-commission, outbound, work-from-home position.

Who:

We are a Canadian agency on a mission to inspire fundraising. We provide a warm and friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged and extremely effective. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter. We call existing supporters to raise funds for important causes around the globe. We hope they motivate you as well.

Job Description:
Inspire fundraisers connect with, laugh with and uplift the lives of our client's donors - even if just for a few moments. They enjoy being able to deliver world-class results autonomously, while representing great causes and being part of a passionate team. Their work goes beyond raising funds for some of the world's most worthwhile causes; it's about creating a human connection with every donor.
We find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. Each day and each call can be different. We thank, connect, engage and inspire. We look for creative new ways to delight on every call. We are all about teamwork, customer connections and most importantly, having fun while we do it.

What You Provide:

• A minimum of 2 years’ customer service and call center experience
• You are technically savvy and self-reliant
• You love talking to people and are a great communicator
• You are looking for full-time hours, 40 hours a week
• Availability to work occasional Saturday shifts (10:00am to 5:00pm)
• Availability to work 1:00pm to 10:00pm Mon -Thu and 10:00am to 7:00pm Fri (EST)

We Provide:

• $20.00 - $24.00 hourly w bonuses
• 100% paid training and health benefits (at 3 months)
• Permanent, full-time employment with consistent hours and growth opportunities
• Team culture and activities, ice breakers, community events
• Training opportunities, lunch-and-learns, workshops
• Engagement with world-class charitable organizations
• Trip incentives (to visit child sponsor communities), bonuses and rewards

Requirements:

• Newer-version Windows PC or laptop computer (Apple or Mac are not supported)
• High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
• Professional work from home office space
• A USB headset and webcam

Inspire is committed to Employment Equity and Diversity. We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class.

There are no fees to apply. If you are looking to be part of something bigger than yourself and to join a mature call center team with opportunities to grow and support your peers; we would love to hear from you.

Please note: We thank everyone for their interest however only the best qualified candidates may be contacted.