Customer Service Representative - Work from Home

Inspire Direct Marketing; Toronto; Remote; CAD 27,552 - 33,062; Full time

Benefits offered by this job

100% paid training

Health benefits at 3 months

Team culture and activities

Job summary

A leading fundraising agency is seeking a Customer Service Representative for a full-time, work-from-home position in Toronto, Ontario. You'll engage with donors and support charitable causes while enjoying a supportive team atmosphere. The role requires at least 2 years of customer service experience, strong communication skills, and a professional work-from-home setup. An hourly pay range of $20.00 - $24.00 plus benefits is provided. Join us to make a difference and elevate your career.

Qualifications

• Minimum of 2 years' customer service and call center experience.
• Must have a professional work from home office space.
• High-speed internet connection required.

Responsibilities

• Provide engaging and inspiring customer service.
• Work with teammates to create a positive customer experience.
• Connect with donors and fundraisers to support charitable causes.

Skills

Customer service experience

Communication skills

Technical savvy

Tools

USB headset

Webcam

Windows PC or laptop

Job description

Overview

Customer Service Representative - Work from Home

This is a full-time, zero-commission, outbound, work-from-home position. $20.00-$24.00/hour + Benefits.

Quit your day job, come help us save the world!

If you are a mature sales or customer service representative, come join our team of professional fundraisers to elevate your career and use your skills to help make our world a better place.

Role Description

Each day and each call can be different. We thank, connect, engage and inspire. We look for creative new ways to delight on every call. We find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. We are all about teamwork, customer connections and most importantly, having fun while we do it.

We Are

We provide a warm and friendly voice to the largest and most respected charities in Canada. We are a Canadian agency on a mission to inspire fundraising. Our team is passionate, engaged and extremely effective. We call existing supporters to raise funds for important causes around the globe. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter. We hope they motivate you as well.

Specific job requirements

• A professional work from home office space
• High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
• A USB headset and webcam
• A newer-version Windows PC or laptop computer (Apple or Mac are not supported)

What you can expect from us

• $20.00 - $24.00 hourly with bonuses
• Engagement with world-class charitable organizations
• 100% paid training and health benefits (at 3 months)
• Training opportunities, lunch-and-learns, workshops
• Team culture and activities, ice breakers, community event
• Permanent, full-time employment with consistent hours and growth opportunities

What you should bring

• You are looking for full-time hours, 40 hours a week
• A minimum of 2 years’ customer service and call center experience
• Availability to work 1:00pm to 10:00pm Mon - Thu and 10:00am to 7:00pm Fri (EST)
• Availability to work occasional Saturday shifts (10:00am to 5:00pm)
• You are technically savvy and self-reliant
• You love talking to people and are a great communicator

Please note: We thank everyone for their interest however only the best qualified candidates may be contacted.

There are no fees to apply. If you are looking to be part of something bigger than yourself and to join a mature call center team with opportunities to grow and support your peers; we would love to hear from you.

We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process. Inspire is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class.