Customer Service Representative

Grupo NORS; Terrace; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Grupo NORS in Terrace, BC is seeking a Customer Service Representative to join our team. You will handle customer inquiries, resolve complaints, and ensure timely follow-up to maintain high service levels.

This full-time role offers a base salary of $70,000 per year plus commission, plus a company vehicle. We value safety, teamwork, ongoing training, and building lasting relationships with customers and field technicians.

Qualifications

• Related experience in customer service is an asset.
• Proficient in computers and Microsoft Office.
• Solid knowledge of equipment systems and repairs.
• Strong communication with peers and supervisors.
• Committed to continuous learning.
• Strong technical background enabling collaboration with technicians and customers.
• OH&S rules and regulations knowledge.

Responsibilities

• Handle complaints, provide appropriate solutions, and follow up to resolve issues.
• Support external and internal customers with exceptional service.
• Follow safety programs and champion best practices in procedures.
• Build rapport with customers, understand their equipment and business, and provide information and solutions.
• Report customer satisfaction and trends to the service supervisor; identify leads for equipment sales.
• Mentor apprentices, provide on-the-job training, and assess competencies.
• Be organized and prepared with information, parts, and tooling before attending a site.

Skills

Related Experience

MS Office

Equipment knowledge

Communication

Continuous Learning

Technical background

OH&S

Job description

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With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.

Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?

Your new opportunity might be right here. We are looking for aCustomer Service Representative to join our team in Terrace, BC!

Salary Range

• $70,000 annually + commission
• Company Vehicle

What's the challenge?

As our Customer Service Representative, you'll play a integral role in handling complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customer's experience.

• “Service First”. It’s our company slogan and you are driven to support external and internal customers with exceptional solutions. You’ll recognize that our customers’ livelihoods depend on the service they receive from our team.
• Safety Minded. First and foremost - you work safely, following all safety programs and procedures - every time. We have adopted best practices when developing our systems and procedures and you’ll become a champion for consistently staying in the lines.
• Certification. You have done the hard work and training required to earn certification within Marketing/Sales and you’re ready to apply all that you have learned at Nors.
• Keeping Your Cool. You may need to work under pressure while maintaining a strong focus on quality service. The pace can be fast, the hours can be long during busy cycles and you may also need to work overtime. You will also realize that you need to recharge regularly - we insist that you take your vacation time!
• Relationship Builder. You’re going to get to know your customers, their equipment, and their business. You’ll build rapport and trust and you’ll be able to provide information and solutions to keep your customers up and running.
• Vigilance. Report customer satisfaction, trends and other useful information to your service supervisor. Report any possible leads for equipment sales to the sales team. Develop rapport with customers and be the eyes and ears of the branch; take opportunities to make a difference.
• Mentorship. Listen actively and perform competence analysis of apprentice technicians. Identify areas for them to improve and provide on the job training to assist in their development.
• Organization. This is a detail-oriented position and you have already developed personal systems for organizing your work, ensuring you are prepared with information, parts and specialty tooling prior to attending a worksite.

What do we expect from you?

Experience Required:

• Related Experience, is an asset
• Working knowledge of computers and Microsoft software.
• Solid knowledge of equipment systems and repairs
• Good communications skills with peers and supervisors
• Committed to continuous learning
• Strong technical background and capable of communicating with technicians and customers
• Health & Safety Knowledge - OH & S rules and regulations guidelines

What will you find here?

We’re a growing business in an exciting industry. This is a full-time, permanent position and we offer a competitive compensation package, which includes full health and dental, disability, family assistance and a company-sponsored RRSP plan. You’re going to have an amazing feeling of fulfillment when your efforts drive us to become each customer’s first choice for service, equipment and parts.

Do you want to embrace a new challenge within Nors and be part of a growing team?We’re waiting for you!

At Nors, we believe in our people as the driving force behind our success. We value respect, continuous learning and our values, promoting a positive, fair and inclusive working environment.All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities and cultures that make us who we are.