Customer Service Representative

IDEX; Southwestern Ontario; On-site; CAD 48,400 - 72,600; Full time

Benefits offered by this job

Health benefits

401(k) retirement savings program with company match

Paid time off (PTO)

Job summary

IDEX is seeking a Customer Service Representative to work in Southwestern Ontario. In this role, you will interact with our global commercial team, process customer orders, coordinate warranty claims, and provide status updates to customers.

The ideal candidate has 2-4 years of related experience in a technical sales environment and is skilled in communication and detail-oriented tasks. IDEX offers a competitive benefits package including health benefits and a performance-based bonus.

Qualifications

• 2-4 years of related experience in a technical sales environment.
• Prior experience in a manufacturing environment is desired.
• Ability to work in a deadline‑oriented environment.

Responsibilities

• Process customer orders and provide status updates.
• Coordinate warranty claims and material returns.
• Ensure customer purchase orders meet compliance standards.

Skills

Customer obsession mindset

Excellent verbal and written communication

Proficiency in Microsoft Office applications

Ability to multitask

Attention to detail

Education

Related post‑secondary education or equivalent experience

Technical post-secondary degree preferred

Tools

ERP systems

JDE experience

Job description

Position Summary

Customer Service Representatives (CSR’s) are key roles in our Value Stream. This role will correspond with our global commercial team and Channel Partners, processing customer orders, providing status updates on orders, and coordinating warranty claims and material returns. CSR’s work closely with all teams in the value stream to provide superior service to our customers.

Essential Functions

• Ensuring customer purchase orders meet compliance standards
• Order entry and maintenance per standard operating procedures
• Coordinating with value stream team to execute on customer orders
• Keeping customers informed of any changes with their orders
• Providing order acknowledgments and other required documentation to customers
• Addressing warranty claims, coordinating Return Materials Authorizations (RMA’s) and Order Change Notices (OCN’s)

Knowledge, Skills, and Abilities

• Related post‑secondary education or equivalent experience is required; a technical post‑secondary degree preferred
• 2–4 years of related experience with a proven customer service track record in a technical sales environment
• Prior experience in a manufacturing environment is desired
• Customer obsession mindset and passion for technical sales
• Demonstrated ability and experience working in a dynamic, deadline‑oriented environment
• Excellent attention to detail
• Ability to multitask and pivot where required
• Excellent verbal and written communication and organizational skills
• Proficiency in Microsoft Office applications
• Familiarity with ERP systems strongly desired; JDE experience preferred
• Working knowledge of industrial equipment, previous experience with a manufacturing ERP system, and basic ability to read/interpret engineering drawings would be great assets to accelerate onboarding

Education

Related post‑secondary education or equivalent experience is required. A technical post‑secondary or equivalent degree is preferred.

Experience

2–4 years of related experience with a proven customer service track record in a technical sales environment. Prior experience in a manufacturing environment is desired.

Competencies

• Customer obsession mindset and passion for technical sales
• Demonstrated ability and experience working in a dynamic, deadline‑oriented environment
• Excellent attention to detail
• Ability to multitask and pivot where required
• Excellent verbal and written communication and organizational skills
• Proficiency in Microsoft Office applications
• Familiarity with ERP systems strongly desired; JDE experience preferred

Physical Environment and Environmental Factors

Regularly works in an office setting. Frequently required to stand, sit, talk, and hear. Must be able to work in front of a computer for a large portion of the day. May occasionally lift up to 20 lbs. Quadro Engineering Corp. is committed to providing a barrier‑free workplace. If accommodation is required during the selection or interview process, it will be available upon request.

Total Rewards

The compensation range for this position is $48,400.00 – $72,600.00, depending on experience. This position may be eligible for a performance‑based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page at https://www.idexcorp.com/careers/our-benefits-and-rewards/.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We give consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [e-mail] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.