SR. Business Systems Analyst

IKO Industries; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-term Disability

Tuition Reimbursement

Job summary

IKO Industries in Mississauga is looking for a Business Systems Analyst to optimize Order-to-Cash processes and collaborate with business users and IT teams. The ideal candidate will have extensive experience with JD Edwards EnterpriseOne and a solid background in functional analysis.

This role involves assessing business requirements, providing application support, and enhancing system functionality. IKO values diversity and is committed to equal opportunity employment.

Qualifications

• At least seven years of functional analyst experience supporting JD Edwards EnterpriseOne Order-to-Cash processes.
• Extensive experience with Sales Order Management, picking, shipping, transportation management, and related processes.
• Ability to translate business needs into clear functional requirements and specifications.

Responsibilities

• Understand business requirements and operational challenges.
• Provide functional consulting and application support within Order-to-Cash.
• Lead or support system testing, including user acceptance testing.

Skills

Technical documentation

Analytical skills

Project planning

Interpersonal skills

Education

Bachelor’s degree in Information Management, Computer Science, Business Administration, or a related field

Tools

JD Edwards EnterpriseOne

Sales Order Management

Job description

Job Summary

Reporting to the appropriate business or IT leader, the Business Systems Analyst – Order to Cash is a member of the HSS Business Solutions JD Edwards EnterpriseOne team. The successful candidate will work closely with business users, process owners, management, and IT/IS teams to support and optimize Order-to-Cash processes and related supply chain functions.

Benefits

• Health Insurance, including Virtual Health and a Health Care Spending Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-term Disability
• Short-term Disability
• RRSP Match
• Paid Vacation
• Floating Days
• Employee Assistance Program
• Employee Engagement Events
• Awards and Recognition
• Tuition Reimbursement
• Service Awards
• Employee Perks and Discounts

Job Responsibilities

• Partner with business users, process owners, management, and IT/IS teams to understand business requirements, operational challenges, and system priorities.
• Provide functional consulting and application support within the Order-to-Cash, Sales and Distribution, Transportation, and Supply Chain functional areas.
• Identify opportunities to apply existing or new system functionality to improve business processes, operational efficiency, and the user experience.
• Facilitate the development of solutions that combine an understanding of business processes, operational challenges, technology options, and process improvement methodologies.
• Translate business needs into clear functional requirements, process documentation, system configurations, and functional specifications.
• Configure and support JD Edwards EnterpriseOne modules related to Sales Order Management, picking, shipping, transportation, and other Order-to-Cash processes.
• Advise stakeholders on solution options, risks, resource requirements, dependencies, and potential impacts on other business processes and system priorities.
• Lead or support system testing, including test planning, test‑script development, functional testing, integration testing, user acceptance testing, and defect resolution.
• Prepare and maintain user manuals, process documentation, functional specifications, training materials, and other system documentation.
• Support JD Edwards EnterpriseOne integrations with third‑party systems, including interface definition, testing, troubleshooting, and ongoing support.
• Participate in data conversion, master‑data management, system transition, acquisition‑integration, and full‑life‑cycle implementation activities.
• Provide second‑level support by investigating application issues, identifying root causes, coordinating resolutions, and communicating effectively with affected stakeholders.
• Build strong relationships with business stakeholders and take the time to understand user feedback and incorporate it into recommendations and solution requirements.
• Provide guidance and leadership to power users while working effectively with Sales, Distribution, Transportation, and Supply Chain leadership.
• Manage multiple projects and initiatives concurrently while balancing priorities, resource constraints, and deadlines.
• Support business process re‑engineering and continuous‑improvement initiatives involving enterprise applications and cross‑functional business processes.

Job Requirements

• Bachelor’s degree in Information Management, Computer Science, Business Administration, or a related field.
• At least seven years of functional analyst experience supporting JD Edwards EnterpriseOne Order-to-Cash processes.
• Extensive experience with Sales Order Management, picking, shipping, transportation management, and related Sales and Distribution processes.
• At least seven years of experience with process design, functional specifications, system configuration, application support, and troubleshooting within the relevant JD Edwards EnterpriseOne modules.
• At least three years of experience working in a manufacturing or distribution environment.
• Experience with JD Edwards EnterpriseOne data conversion and master data management.
• Experience defining, testing, and troubleshooting data interfaces between JD Edwards EnterpriseOne and third‑party applications.
• Experience integrating JD Edwards EnterpriseOne with third‑party systems and supporting system transitions involving non‑JDE ERP platforms.
• Experience supporting acquisitions, business integrations, and full-lifecycle ERP implementations.
• Experience with project planning, project delivery, and cross‑functional stakeholder coordination.
• Previous experience with business process re‑engineering, process improvement, or enterprise‑wide business transformation initiatives.
• Strong technical knowledge and the ability to communicate complex technical concepts in language that is understandable to business stakeholders.
• Ability to analyze business needs and translate them into clear, detailed requirements and functional specifications.
• Strong analytical, conceptual, troubleshooting, and problem‑solving skills.
• Strong written and verbal communication skills, including experience producing technical documentation, business presentations, and power‑user training materials.
• Strong teamwork, consulting, and interpersonal skills, with the ability to communicate effectively with senior management, operational leaders, technical teams, and end users.
• Demonstrated ability to build consensus among stakeholders with differing priorities and requirements.
• Strong organizational and time‑management skills, with the ability to manage multiple projects and initiatives concurrently.
• Ability to work effectively in a hands‑on, evolving environment that requires a consultative approach and solutions incorporating multiple inputs and competing requirements.

Diversity and Equal Opportunity Employment

IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.