Customer Service Representative

City of Saskatoon; Saskatoon; On-site; CAD 35,000 - 41,000; Full time

Job summary

The City of Saskatoon is seeking a Customer Service Representative to provide information and services to the public for Saskatoon Transit. Under supervision, you will assist customers at counters and by phone, explain routes, schedules and digital services, and sell transit fare media while handling cash and reconciling payments.

This temporary full-time role runs about 6 months, with a 36.67 hourly work week and a wage of $25.38–$29.59 CAD per hour.

Qualifications

• Grade 12 education or equivalent.
• Four years' related experience within the past 5 years; incl. two years’ telephone or over-the-counter customer service and two years’ cash-handling experience.
• Typing speed of 55 w.p.m.
• Successful completion of, or ability to complete recognized customer service training.
• Knowledge of office principles, procedures and systems.
• Ability to communicate effectively orally and in writing.
• Ability to problem solve independently.
• Ability to establish and maintain effective working relationships with the public, and civic employees and outside agencies.

Responsibilities

• Provides transit services information including routing, schedules, trip planning, detours, service adjustments, fares, special event services, open houses and charter services for customers at the counter, by telephone, or at other designated locations.

Skills

Customer service

Cash handling

Typing 55 wpm

Problem solving

Oral & written communication

Teamwork

Education

Grade 12 education

Tools

Windows

Spreadsheet

Database

Word processing

Job description

Division:Transportation and Construction

Term:1TemporaryFull Time position available for approximately 6 months.

Closing Date: 09/28/2026

Labour Group: ATU 615

Posting: 5731

This position is a ATU 615 position and will be filled in accordance with the Collective Bargaining Agreement. Should it not be filled in accordance with the Collective Bargaining Agreement, external candidates will be considered.

Position:Customer Service Representative

Job Summary

Under supervision of the Customer Service Supervisor, this position provides information and other services to the public pertaining to the operation of the Saskatoon Transit.

Duties & Responsibilities

• Provides transit services information including routing, schedules, trip planning, detours, service adjustments, fares, special event services, open houses and charter services for customers at the counter, by telephone, or at other designated locations.
• Provides professional customer care by educating citizens on availability of, and use of digital services.
• Processes and sells transit fare media such as tickets and bus passes using electronic debit/credit card machines, cash registers and computer programs; Reconciles cash, credit, cheque and debit card receipts to inventory and prepares daily cash summaries and bank deposits.
• Balances assigned cash float and fare media inventories to daily sales. Orders supplies, as required.
• Performs customer call backs after inquiry investigations, or as requested.
• Assists with surveys and other data collection related to the Division.
• Assists with the preparation and distribution of transit information including maps, schedules, promotional materials, route and schedule changes and other information.
• Collects, processes, distributes and answers enquiries regarding lost property items.
• Responds to, or redirects customer inquiries to the appropriate department.
• Performs routine clerical duties such as entering data into a computer database and preparing summary statistical information.
• Assists with training new staff, as required.
• Performs other related duties as assigned.

Qualifications

• Grade 12 education.
• Four years' related experience within the past 5 years; including two years’ telephone or over-the-counter customer service and two years’ cash-handling experience.
• Typing speed of 55 w.p.m.
• Successful completion of, or ability to complete recognized customer service training.
• Knowledge of office principles, procedures and systems.
• Ability to communicate effectively orally and in writing.
• Ability to problem solve independently
• Ability to establish and maintain effective working relationships with the public, and civic employees and outside agencies.
• Ability to deal courteously, effectively and tactfully with the public.
• Ability to work as a team member with minimal supervision.
• Ability to perform multiple tasks at one time.
• Ability to understand and execute oral and written instructions.
• Ability to make arithmetic calculations rapidly and accurately.
• Ability to conduct cash, debit card, credit card and cheque transactions accurately.
• Skill in the operation of modern office equipment, including a computer with Windows spreadsheet, database and word-processing software.

Requires Security Check

Acceptable current Criminal Record Check (CRC) upon offer of employment.

Weekly Hours:36.67

Salary Range:$25.38to$29.59CADper hour(2026rates)

Diversity, Equity and Inclusion

The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity

Accommodation

The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email [e-mail].

While we appreciate all applications we receive, only candidates under consideration will be contacted.

Our Recruitment Process: Application > Posting Closes > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to the City