Casual Paratransit Clerk

Inclusionregina; Regina; Hybrid; CAD 36,000 - 44,000; Part time

Job summary

City of Regina is seeking a Paratransit Clerk to coordinate paratransit requests using a scheduling system and to report to the Integrated Transportation Services Coordinator. The role requires working flexible, on-call hours and strong communication with passengers and operators.

The position offers part-time hours with some guaranteed weekly coverage and training, plus opportunities to contribute to accessible community transit services.

Qualifications

• High school diploma (Grade 12) or equivalent.
• Experience using computers and word processing software.
• Experience with radio operations, telephone service, and assisting persons with disabilities.

Responsibilities

• Receive and process paratransit booking requests and cancellations.
• Communicate changes to operators via radio or tablet.
• Schedule daily operator assignments and provide passenger information.

Skills

Customer service

Radio operations

Telephone service

Computers

Teamwork

Detail oriented

Education

Grade 12

Tools

Word processing

Job description

Select how often (in days) to receive an alert:

Branch: Integrated Transportation Services

Type of Posting:Internal & External

Employment Type:Casual

Hourly Salary: $26.11- $31.54 (2024 Rates). Please note the training rate is $19.11 per hour for 120 hours.

Date Posted: September 14th, 2026

Land Acknowledgement

We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.

Equity, Diversity & Inclusion

The City of Regina is an equal opportunities employer dedicated to fostering a respectful, collaborative, inclusive, and barrier-free workplace, allowing everyone to achieve their full potential. We value diversity as a key to our success and encourage all qualified candidates, including Indigenous peoples, people of colour, 2SLGBTQIAP+ individuals of all genders, people of disabilities, and members of equity-deserving communities, to apply.

The City of Regina is committed to ensure accessible and accommodating processes during the application and selection phases. If you need accommodation at any point during the recruitment process, please inform our Talent teamand we'll collaborate with you to address your requirements.

Position Summary

*Please Note: This position offers limited guaranteed hours, typically between 10-15 hours per week, however candidates must be available to work a minimum of 24 hours per week for additional coverage as needed. This position requires on-call availability to work Monday to Friday from 5:30 a.m. to 11:05 p.m., Saturdays from 6:45 a.m. to midnight, and Sundays/Statutory Holidays from 7:45 a.m. to 7:00 p.m.

*Please Note: This role is ideal for those with part-time commitments, such as another part-time job or university classes, but it is not suitable for individuals in full-time positions or those seeking seasonal summer employmentas this is an ongoing position.

Join our team as a Paratransit Clerk, where you'll play a vital role in coordinating paratransit services by receiving, processing, and dispatching requests using a computerized scheduling system. Reporting directly to the Integrated Transportation Services Coordinator, you’ll ensure smooth and efficient service delivery for our community.

Key Duties & Responsibilities

• Receive and process same day, advance, group and subscription booking requests and cancellations from passengers.


• Communicate cancellations, additions, transfers or other changes required by paratransit operators via two-way radio or mobile data tablet.


• Schedule daily operator assignments and ensure schedules are received by assigned operators.


• Provide registration and policy/procedure information to passengers.


• Provide emergency coordination in case of an accident or other road incident.


• Assist in the training and orientation of new staff.


• Provide verification of fares.


• Schedule passengers for on demand trips.


• Perform related duties as required.

Key Qualifications

• Typically, the knowledge, skills and abilities required for this position are obtained through completion of Grade Twelve (12), and a minimum of one (1) year experience working with computers and word processing and menu-driven computerized software programs, along with experience in radio operations, telephone service, customer service and working with persons with disabilities. Experience in transportation is desirable.


• Thorough knowledge of the City of Regina geography.


• Thorough knowledge of scheduling and dispatch procedures.


• Knowledge of the transportation needs of persons with disabilities.


• Ability to participate effectively as a part of a team.


• Ability to communicate effectively by providing clear, concise and accurate information to the to the general public and other City personnel.


• Ability to operate computers including word processing and menu-driven computerized software programs.


• Ability to maintain close attention to detail under high volume work situations.


• Ability to tabulate and maintain records.


• Ability to multi-task.


• Ability to be called in on short notice to work shifts.

Additional Requirements

• Candidates will be required to attend in-person orientation.


• Remote and In-person testing will be done to evaluate knowledge, skills and abilities.


• The successful candidate will be required to provide proof of acquired education.


• In accordance with the City of Regina’sCriminal Record Check Policy, the position requires that the successful candidate provide a satisfactory Criminal Record Check as a condition of employment.

Additional Requirements:

• Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.


• Proof of education is required.


• Additional assessments may be conducted to evaluate competencies, skills, and knowledge.

At City of Regina, we offer competitive compensation, health and wellness benefits, and growth through educational support and in-house courses. If you’re passionate about public service and making a difference,

Note: Only applications submitted via our online application system are accepted