Customer Service Representative

City of Saskatoon; Saskatoon; On-site; CAD 64,000 - 71,000; Full time

Job summary

The City of Saskatoon is seeking a Customer Service Representative to support utility servicing and billing, property taxes, parking tickets and permits, and related licensing. Reporting to the CSR Supervisor, you will process applications, respond to inquiries at the counter, by phone or in writing, and help resolve complex customer concerns with accuracy and courtesy.

This CUPE 59 role requires knowledge of city bylaws, effective communication, and teamwork, with a 36.67 hour work week and a

Qualifications

• Graduation from a business college or graduation from a one year, post-secondary business related program.
• Typing speed of 45+ words per minute.
• Four years of progressively responsible customer service experience as the primary function.

Responsibilities

• Receives and processes applications, transfers and disconnection requests for utility services at the counter, by telephone and through correspondence.
• Responds to inquiries regarding property taxes, including levy calculations, legal descriptions, liens and tax certificates.
• Responds to inquiries and complaints regarding utility billing and related issues (e.g., Equalized Payment Plan and direct debit).
• Responds to inquiries and complaints regarding parking tickets.
• Processes business licence applications, collects fees and issues licences according to policies.
• Responds to inquiries related to Traffic, Animal Control and Noise Bylaws and processes parking permit applications.
• Assists with training of new staff and performs other related duties.

Skills

Typing speed 45+

Office principles

Communication skills

Problem solving

Windows

Education

Business college graduate

Post-secondary business program (1 year)

Tools

Windows

Job description

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Position:Customer Service Representative

Department:Corporate Revenue

Closing Date: 10/27/2026

Labour Group: CUPE 59

This position is a CUPE 59 position and will be filled in accordance with the Collective Bargaining Agreement. Should it not be filled in accordance with the Collective Bargaining Agreement, external candidates will be considered.

Job Summary

Under supervision of the CSR Supervisor, this position processes documents and responds to enquiries related to utility servicing and billing, property taxes, parking tickets and permits, booting and impounding of vehicles, general licences etc.

Duties & Responsibilities

• Receives and processes applications, transfers and disconnection requests for utility services from customers at the counter, by telephone and through correspondence.
• Responds to written, telephone and in-person enquiries regarding property taxes, e.g. levy calculations, legal descriptions, liens and tax certificate processing.
• Responds to written, telephone and in-person customer enquiries and complaints regarding utility billing and related issues, such as Equalized Payment Plan and direct debit.
• Responds to written, telephone and in-person customer enquiries and complaints regarding parking tickets.
• Processes business licence applications, responds to related enquiries, collects fees and issues licences in accordance with established policies and procedures.
• Responds to enquiries and complaints related to the Traffic, Animal Control and Noise Bylaws.
• Processes applications for parking permits.
• Assists with the training of new staff, as required.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements:

• Graduation from a business college OR Graduation from a one year, post-secondary business related program.
• Typing speed of 45+ words per minute.
• Four years of progressively responsible customer service experience as the primary function, involving direct resolution of complex external customer concerns and accurate processing of automated transaction data.

Knowledge, Abilities and Skills:

• Knowledge of office principles, procedures and systems.
• Knowledge of business English and arithmetic.
• Knowledge of basic accounting procedures such as bank reconciliation and ledger balancing.
• Ability to work as a team member with minimal supervision.
• Ability to make arithmetic calculations rapidly and accurately.
• Ability to communicate effectively, orally and in writing.
• Ability to interpret various City bylaws and Provincial acts.
• Ability to deal courteously, tactfully and effectively with customers.
• Ability to research, analyse and interpret information in accordance with established policies and procedures.
• Ability to solve problems independently.
• Skill in the operation of office equipment, including a computer with Windows software.

Requires Security Check

Acceptable current Criminal Record Check (CRC) upon offer of employment.

Weekly Hours:36.67

Salary Range:$64,050.24to$70,614.96 CADper annum (2026rates)

Diversity, Equity and Inclusion

The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity

Accommodation

The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email [e-mail].

While we appreciate all applications we receive, only candidates under consideration will be contacted.

Our Recruitment Process: Application > Posting Closes > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to the City