Customer Service Administrator (Building Standards)

City of Saskatoon; Saskatoon; On-site; CAD 61,000 - 68,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

City of Saskatoon is seeking a Customer Service Administrator (Building Standards) to process municipal service applications and respond to customer inquiries. The role supports Building Standards in delivering timely permit administration, fee collection, and document issuance while upholding city bylaws and policies.

The incumbent assists with staff training and handles complex customer concerns with accuracy and courtesy, within a CUPE 59 framework. Salary range aligns with 2026 rates.

Qualifications

• Graduation from a business college or a one-year, post-secondary business-related program.
• Typing speed of 45+ words per minute.
• Four years of progressively responsible customer service experience as the primary function, involving direct resolution of complex external customer concerns.

Responsibilities

• Receives and processes applications for municipal services from customers in-person, online, by telephone, and through correspondence.
• Responds to inquiries regarding programs, records, fees, billing, payments, and related matters.
• Handles inquiries and complaints about permits, service issues, account discrepancies, or other regulatory services.
• Processes permit and related applications, collects fees, and issues documents per policies.
• Assists with training of new staff and performs other related duties.

Job description

Position:Customer Service Administrator (Building Standards)

Division:Community Services

Department:Building Standards

Closing Date: 10/23/2026

Labour Group: CUPE 59

Posting: 5600

This position is a CUPE 59 position and will be filled in accordance with the Collective Bargaining Agreement. Should it not be filled in accordance with the Collective Bargaining Agreement, external candidates will be considered.

Job Summary

This position processes documents and responds to customer enquiries related to municipal services.

Duties & Responsibilities

• Receives and processes applications for assigned municipal services from customers in-person, online, by telephone, and through correspondence.
• Responds to written, telephone, and in-person enquiries regarding assigned programs, records, fees, billing, payments, and related matters.
• Responds to written, telephone, and in-person customer enquiries and complaints regarding permits, service issues, account discrepancies, or other assigned regulatory services.
• Processes permit and related applications, responds to inquiries, collects fees, and issues documents in accordance with established policies and procedures.
• Responds to inquiries and complaints related to applicable bylaws, policies, and service regulations.
• Assists with the training of new staff, as required.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements:

• Graduation from a business college or, one-year, post-secondary business-related program.
• Typing speed of 45+ words per minute.
• Four years of progressively responsible customer service experience as the primary function, involving direct resolution of complex external customer concerns and accurate processing of automated transaction data.

Knowledge, Abilities and Skills:

• Knowledge of office principles, procedures and systems.
• Knowledge of business English and arithmetic.
• Knowledge of basic accounting procedures such as bank reconciliation and ledger balancing.
• Knowledge of the terminology used in building design and construction.
• Ability to work as a team member with minimal supervision.
• Ability to make arithmetic calculations rapidly and accurately.
• Ability to communicate effectively, orally and in writing.
• Ability to interpret various City bylaws and Provincial acts.
• Ability to deal courteously, tactfully and effectively with customers.
• Ability to research, analyse and interpret information in accordance with established policies and procedures.
• Ability to solve problems independently.
• Skill in the operation of office equipment, including a computer with Windows software.

Requires Security Check

Acceptable current Criminal Record Check (CRC) upon offer of employment.

Weekly Hours:36.67

Salary Range:$61,280.40to$67,561.44 CADper annum (2026rates)

Diversity, Equity and Inclusion

The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity

Accommodation

The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email [e-mail].

While we appreciate all applications we receive, only candidates under consideration will be contacted.

Our Recruitment Process: Application > Posting Closes > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to the City