Service Representative (SaskTel Stores

Sasktel; Prince Albert; On-site; CAD 28,000 - 36,000; Part time

Job summary

SaskTel in Prince Albert, SK, is hiring a Service Representative for our SaskTel Stores with an incented sales focus. This part-time, on-site role involves engaging customers, promoting products, and closing sales while meeting targets.

You will assess customer needs, explain services, handle device setups, and support campaigns to retain customers. The position requires strong communication, resilience, and the ability to work in a fast-paced retail environment.

Qualifications

• 2 years experience in a sales role.
• Excellent communication and interpersonal skills.
• Knowledge of SaskTel's products and services.
• Ability to multi-task and work under pressure.

Responsibilities

• Promotes sale of products and services to meet sales targets.
• Determines customer needs and offers solutions.
• Handles device setup, reviews contracts, educates customers.
• Maintains knowledge of SaskTel products and pricing.
• Handles inquiries and resolves issues to meet targets.
• Manages cash, deposits, and daily sales reconciliation.
• Captures customer requirements and processes orders.
• Participates in sales campaigns and retention efforts.
• Maintains related reports.
• Represents store in retail environments and events.
• Monitors stock inventory.
• Assists other departments as required.

Skills

Sales experience

Communication skills

Customer service

Product knowledge

Interpersonal skills

Multi-tasking

Problem solving

PC skills

Tools

POS systems

CRM software

Job description

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At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're passionate, driven, and ready to make a difference, join our dynamic team and be part of something truly transformative!

Service Representative (SaskTel Stores- Incented Sales Rep)

Location:Prince Albert, SK
Number of Positions:1
Salary:$27.97/hour (Base salary plus an opportunity to earn a yearly incentive commission of up to $6,944)
Type of Position:Perm Part Time
Closing Date:10/23/2026

JOB SUMMARY

Represents the Corporation in sales incented face-to-face residentialand business customer contacts. Provides an exceptional customerexperience, representing customers best interests. Determinescustomers needs and requirements, recommends solutions, and finalizesthe sale of products and/or services. Completes internal work andprocedures to ensure the customer s experience is positive.

TYPICAL DUTIES & RESPONSIBILITES

• Persuasively promotes the sale of products and/or services on an initiated and/or demand basis in a competitive environment in order to meet salestargets.
• Determines customer needs and recommends solutions to the customer, utilizing support personnel as required.
• Handles device hardware and accessory setup, reviews customer contracts, and educates/informs customers about their services.
• Develops and maintains a working knowledge of SaskTel’s products, services, systems, and pricing options.
• Handles all customer inquires/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results.
• Arranges customer security deposits, and handles cash and payments. Reconciles monies associated with daily sales and bill payments. Prepares bank deposits.
• Captures customer requirements, reviews customer request work orders for accuracy, and adjusts/corrects errors and/or omissions on customer accounts.
• Participates in sales campaigns and retention activities on an initiated and/or demand basis.
• Maintains related reports.
• Deals with customers for the purpose of retail sales, product returns and repairs, trade shows, equipment demonstrations, organizing product displays, and may be required to attend customer premises.
• Monitors/administers stock inventory for products available through the retail outlet.
• Assists other internal departments as required.

QUALIFICATIONS

• Working knowledge of techniques needed to persuasively promote the sale of products and/or services, typically gained through 2 years experience in a sales role.
• Excellent communication and interpersonal skills, and the ability to influence, persuade, and deal effectively with others.
• Working knowledge of SaskTel’s products and services.
• Analytical, problem-solving, and decision-making abilities.
• Working knowledge of personal computers and various software applications.
• Ability to multi-task.
• Ability to plan and organize in a self-directed and public environment.
• Ability to work under continual pressure, and adapt toa constantly changing work environment.
• Successful completion of prescribed training courses.
  

Please check your email frequently as this will be the primary method of contact.

• If you are shortlisted for this position, you will be emailed an online assessment to the email address you provide in your application. Please complete this assessment within 48 hours of receipt.
• Our online test is administered through our testing company called ESkills. This is a multiple choice test that is used to measure your sales ability and customer service skills. Please take note that some sections are timed.
• You will be contacted via email or phone to discuss the result of your testing.
• If you pass the online test, you may be invited in for an interview depending on how many candidates pass the initial testing.
• During the interview you will be asked to complete a face to face sales simulation with the hiring managers. More details will be provided to you about this step of the process.
• Recent, workplace supervisory references will be a requirement before coming to an interview so please have references available for us to contact.
• If you are offered a position at SaskTel, we will require an acceptable criminal record check

CULTURE AND VALUES

Upholds foundational values of honesty, integrity and respect.

Consistently demonstrates our culture: Think Big (Innovation and Courage), Make a Difference (Commitment and Community), Focus on Experiences (Simplicity and Agility), and working as OneSaskTel Team.

This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.

At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.

As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel’s Benefits .

We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at [e-mail].