Customer Service Representative

FIRST NATIONS BANK OF CANADA; Saskatoon; On-site; CAD 42,000 - 61,000; Full time

Job summary

First Nations Bank of Canada in Saskatoon, SK, is seeking a Customer Service Representative to join our branch team. In this full-time permanent role, you will assist customers with deposits, withdrawals, bill payments, and cheque cashing while delivering a high level of service on First Nations land.

You will identify customers' financial needs and recommend FNBC products and services, while following internal and regulatory policies.

Qualifications

• High school diploma, GED, or equivalent.
• Strong interpersonal skills; able to add, subtract, multiply, and divide.
• Use calculator and computer; proficient with Microsoft Office.
• Experience with financial institution software systems preferred.
• Cash handling, customer service, and/or sales experience preferred.
• Acceptable criminal and credit checks.

Responsibilities

• Assist customers with deposits, withdrawals, bill payments, and cheque cashing.
• Identify customers' financial needs and provide the best solution through FNBC products and services.
• Adhere to internal and regulatory policies and procedures.

Skills

Interpersonal skills

Attention to detail

Organizational skills

Adaptability

Professional conduct

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Salary Range: $42,092.00 To $60,612.00 Annually

WE’R HIRING!

Customer Service Representative, Saskatoon, SK

Full-Time Permanent (2 Positions)

About Us

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 90% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in Saskatoon, SK, FNBC takes pride in its workforce of over 61% Indigenous employees working at locations across Canada.

About The Role

Reporting to the Branch Manager, you will join the Customer Service team at our Saskatoon, SK branch. As a Customer Service Representative, you will assist customers with a variety of financial activities, like making deposits, withdrawals, bill payments, and cashing cheques. As you get to know our customers, you will be able to help them identify some of their financial needs and provide them the best solution through FNBC’s products and services, while adhering to internal and regulatory policies and procedures. This is a full-time permanent opportunity located on First Nations land.

About You

You are a highly motivated individual who is passionate about providing a high level of customer service. You have a keen eye for detail and possess strong organizational skills. You are highly adaptable, professional and efficient and enjoys working with others!

Qualifications

• have your high school diploma, GED, or equivalent;
• have strong interpersonal skills; be able to add, subtract, multiply, and divide in all units of measure;
• use a calculator and computer; use Microsoft Office; stand for extended periods of time
• experience with financial institution software systems preferred
• cash handling, customer service, and/or sales experience preferred
• have acceptable criminal and credit checks

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

We offer a comprehensive total rewards package, including group benefits, savings plan, professional development, and opportunities for career growth. The posting will remain open until September 30, 2026.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Preference will be given to Indigenous peoples who are recognized members or descendants of First Nations, Métis, or Inuit peoples indigenous to Canada.