Customer Service Representative

First Nations Bank of Canada; Canada; Hybrid; CAD 50,000 - 72,000; Full time

Job summary

First Nations Bank of Canada is hiring a Customer Service Representative for the Iqaluit, NU branch. The role is full-time and permanent, reporting to the Branch Manager, with responsibilities including deposits, withdrawals, bill payments, and cheque cashing.

You will assist customers, identify their financial needs, and recommend FNBC products and services while following policies and procedures. The position requires strong interpersonal skills and the ability to stand for extended periods.

Qualifications

• High school diploma or GED preferred; combination of training and work experience considered.
• Strong interpersonal skills are essential.
• Able to perform basic arithmetic and use a calculator and computer.
• Experience with financial institution software systems is preferred.
• Cash handling, customer service, and/or sales experience is preferred.
• Criminal and credit checks must be acceptable.

Responsibilities

• Assist customers with deposits, withdrawals, bill payments, and cheque cashing.
• Identify customer financial needs and offer suitable FNBC products and services.
• Maintain accuracy and adhere to internal and regulatory policies.

Skills

Interpersonal skills

Ability to stand for long periods

Numeracy

Education

High school diploma or GED

Tools

Microsoft Office

Calculator

Computer literacy

Financial software systems

Job description

Salary Range: $49,960.00 To $71,942.00 Annually

WE’RE HIRING!

Customer Service Representative, Iqaluit Branch

Full-Time Permanent

About Us

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 90% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in Saskatoon, SK, FNBC takes pride in its workforce of over 60% Indigenous employees working at locations across Canada.

About The Role

Reporting to the Branch Manager, you will join the Customer Service team at our Iqaluit, NUbranch. As a Customer Service Representative, you will assist customers with a variety of financial activities, like making deposits, withdrawals, bill payments, and cashing cheques. As you get to know our customers, you will be able to help them identify some of their financial needs and provide them the best solution through FNBC’s products and services, while adhering to internal and regulatory policies and procedures. This is a full-time permanent opportunity.

About You

You are a highly motivated individual who is passionate about providing a high level of customer service. You have a keen eye for detail and possess strong organizational skills. You are highly adaptable, professional and efficient and enjoys working with others!

Qualifications

• high school diploma, GED, or equivalent is preferred but not required. Candidates who cannot meet this qualification and have a combination of relevent training and work experience are encourages to apply.
• have strong interpersonal skills;
• be able to add, subtract, multiply, and divide in all units of measure; use a calculator and computer; use Microsoft Office; stand for extended periods of time
• experience with financial institution software systems preferred
• cash handling, customer service, and/or sales experience preferred
• have acceptable criminal and credit checks

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Preference will be given to Indigenous peoples who are recognized members or descendants of First Nations, Métis, or Inuit peoples Indigenous to Canada.