Assistant Branch Manager

Fnbc; Iqaluit; Hybrid; CAD 61,000 - 87,000; Full time

Benefits offered by this job

Northern Living Allowance

Health and Dental benefits

Paid vacation

Training and career development

Job summary

First Nations Bank of Canada in Iqaluit, NU, is seeking an Assistant Branch Manager to support the Branch Manager in growing the branch, ensuring profitability and efficient operations.

The role emphasizes delivering exceptional customer service, coaching staff, and driving operational excellence at the Iqaluit location. This full-time permanent position requires strong leadership and knowledge of Indigenous communities.

Qualifications

• Experience as a retail banker or similar role.
• Strong leadership skills.
• Knowledge of Indigenous relationship building.
• Proficient in banking software and MS Office 365.
• Ability to deliver strong customer service and drive results.
• Background checks accepted.

Responsibilities

• Assist with hiring and developing staff to meet customer needs.
• Lead and coach for quality service at every interaction.
• Drive improvements in the customer experience.
• Coach to resolve customer problems and negotiate when needed.
• Support product knowledge training and cross-selling.
• Manage profitability through cost control and revenue initiatives.
• Ensure credit decisions follow policies and credit principles.
• Coach employees to implement sales and service strategies.
• Maintain relationships with existing customers and referral sources.
• Foster internal partner relationships to support branch operations.

Skills

Leadership

Customer service

Banking software

MS Office 365

Communication

Indigenous relationships

Problem solving

Patience

Sales

Team coaching

Tools

Banking software

MS Office 365

Job description

Salary Range: $60,719.00 To $87,436.00 Annually

WE’RE HIRING!

Assistant Branch Manager - Iqaluit, NU

Full-Time Permanent

About Us

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 90% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in Saskatoon, SK, FNBC takes pride in its workforce of over 61% Indigenous employees working at locations across Canada.

About The Role

Reporting to the Branch Manager, you will assist and support the Branch Manager in the growth, profitability and efficient operation of the Iqaluit, NU branch. You are a highly motivated individual who is passionate about providing a high level of customer service and driving operational excellence This is a full-time permanent position.

Here’s What You’ll Be Doing

• Assist with hiring employees and building employee capability to identify, understanding and fulfilling customer needs
• Lead, coach and model quality service delivery at every customer interaction
• Lead and contribute to the ongoing improvement of the customer experience
• Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary
• Assist with staff training in product knowledge and fostered within a cross-selling environment to provide optimum customer service
• Manage branch profitability through effective control of non-interest expenses, revenue and loan products
• Ensure credit decisions and recommendations are in accordance with sound credit granting principles, and are in accordance with policies and procedures
• Ensure consistent coaching of employees to deliver on the business sales and service strategy
• Maintain and develop relationships with existing customers (personal and small business) and external referral sources to generate demand for Bank products/services
• Maintain a sales and service team focus through ongoing coaching and reinforcing sales and service skills and behaviours; rewarding and recognizing sales and service excellence
• Develop and build internal partner relationships, supporting branch operations to meet customer service requirements and resolve issues or concerns
• Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
• Follow and ensure employees understand and apply bank/branch operating policies and procedures
• Ensure necessary due diligence is taken to support the accuracy of all customer transactions
• Ensure timely completion of Self-Assessment Reviews (SARs)

Qualifications

• Have proven experience a retail banker or similar role; sales or customer service is preferred
• Strong leadership skills
• Working knowledge of banking software and MS Office 365
• Patience and problem-solving ability
• Customer-oriented attitude
• Excellent communication skills and enjoy working with others
• Knowledge of Indigenous relationship building
• Have acceptable criminal and credit checks
• Competitive Salary: $60,719 - $87,436 annually
• Northern Living Allowance
• Health and Dental benefits
• Paid vacation
• Training and career development opportunities

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Preference will be given to Indigenous peoples who are recognized members or descendants of First Nations, Métis, or Inuit peoples indigenous to Canada.