Customer Service Representative

Pacific Coast Warehousing Ltd.; Richmond; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Dental care

Paid time off

Job summary

Pacific Coast Warehousing Ltd. is seeking a detail-oriented administrative assistant in Richmond, BC. The role focuses on data entry, order processing, and customer communication for shipments to the Interior. You will work closely with dispatch and the shipping department to ensure timely deliveries.

The ideal candidate has 1 year of data entry experience, strong math skills, and proficient English. This is a full-time, in-person position with benefits including dental care and paid time off.

Qualifications

• Secondary school education preferred.
• Minimum 1 year data entry experience.
• Strong numeric and data accuracy skills.
• Proficient in English, both written and verbal.

Responsibilities

• Respond to customer requests by email and phone.
• Coordinate pickups with customers with dispatch.
• Process orders and update inventory system.
• Enter data into databases and maintain records.
• Assist with general clerical duties and filing.
• Maintain organized physical and electronic files.
• Work in-person at Richmond location.

Skills

Data entry

Typing 50 WPM+

English communication

Independent worker

Team collaboration

Organization

Education

Secondary School (preferred)

Tools

Microsoft Office Suite

Job description

Duties:

• Respond to customer requests, both by email and telephone in a timely and professional manner. Setting up pick ups with customers to ship to the Interior.


• Working closely with dispatch to ensure orders are shipped out.


• Taking orders out of our inventory system and shipping to various customers.


• Collect and enter data into databases and maintain accurate records.


• Perform basic mathematical calculations to ensure data accuracy


• Organize and maintain files, both physical and electronic, ensuring easy retrieval of information


• Assist with order entry and processing tasks as needed


• Provide administrative support such as filing and boxing of files.


• Perform general clerical duties including photocopying, scanning, and emailing documents


• Transcribe information from various sources accurately

Skills:

• Proficient in data collection and entry techniques


• Strong understanding of basic mathematical concepts


• Experience working with Microsoft functions


• Excellent organizational skills with the ability to prioritize tasks effectively


• Familiarity with office equipment such as computers, printers, scanners, etc.


• Detail-oriented with a high level of accuracy in data entry


• Good command of the English language both written and verbal.


• Ability to work independently and as part of a team


• Typing more than 50 WPM an asset.

Please note that this is not an exhaustive list of duties and skills. Additional responsibilities may be assigned as needed.

Please be advised that your resume will be forwarded to the shipping department and processed from there.

Job Types:

Full-time, Permanent

Pay:

$19.00-$22.00 per hour

Benefits:

• Dental care


• Paid time off

Flexible language requirement:

• French not required

Ability to commute/relocate:

• Richmond, BC V6V 1P3: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Data entry: 1 year (preferred)

Language:

• English (required)

Work Location:

In person