CUSTOMER SUPPORT SPECIALIST

Recruiting In Motion - Eastern Ontario; Port Coquitlam; On-site; CAD 30,000 - 50,000; Full time

Job summary

Recruiting in Motion is seeking a Customer Support & Ecommerce Specialist for a full-time, permanent, onsite role in Metro Vancouver. You will combine customer service, order coordination, ecommerce support, and general administration to keep daily operations running smoothly.

The ideal candidate is organized, detail-oriented, and comfortable communicating with customers across channels, updating product information, processing orders, and collaborating with internal teams.

Qualifications

• 2+ years in customer service or ecommerce roles.
• Strong written and verbal communication in English.
• Detail-oriented with excellent organizational skills.
• Ability to work onsite in Metro Vancouver.

Responsibilities

• Serve as primary contact for customer inquiries by phone and email.
• Process customer orders accurately through various channels.
• Assist with order-related inquiries, returns, and service requests.
• Maintain and update online product information and listings.
• Monitor order status and coordinate with internal teams.
• Prepare basic reports and assist with day-to-day ecommerce operations.
• Support general administrative and operational activities.

Skills

Customer service

Ecommerce

Administration

Order coordination

Attention to detail

Communication skills

Education

Diploma in Business Administration or related

Tools

ERP systems

Online platforms

Job description

Recruiting in Motion is a successful and dynamic professional employment agency that has become deeply integrated into Metro Vancouver’s business sector as the go-to agency for the recruitment and placement of outstanding employees. BC-owned and operated, we ensure all our candidates — temporary, contract, permanent, or executive — are provided with exciting and impressive employment opportunities. In fact, we are ranked as one of Growth 500 Canada's fastest-growing companies, and we represent BC's TOP Employers!

About the Opportunity: Our client is an established and growing organization in the Metro Vancouver area seeking a Customer Support & Ecommerce Specialist to join their team. This is a full-time, permanent, fully onsite position offering an opportunity to work in a varied role that combines customer service, order coordination, ecommerce support, and general administration. The successful candidate will be a confident communicator, highly organized, detail-oriented, and comfortable working with customers, online platforms, and day-to-day operational tasks.

Employment Type: Full-time, Permanent. Schedule: Monday to Friday, 9:00 AM-5:30 PM. Compensation: Up to $50,000 per year, depending on experience. Location: Metro Vancouver – Fully onsite.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries by phone and email.
• Respond to customer questions and requests in a professional and timely manner.
• Process customer orders accurately through various channels.
• Assist with order-related inquiries, returns, and service requests.
• Provide basic troubleshooting assistance and escalat...
• Monitor order status and follow up on outstanding issues.
• Coordinate with internal teams and external partners to support timely order fulfillment.
• Take ownership of customer concerns and follow through to resolution.
• Assist with day-to-day ecommerce operations.
• Maintain and update online product information and listings.
• Monitor online activity and identify discrepancies or issues.
• Assist with order, inventory, and sales tracking.
• Prepare basic reports and assist with identifying trends or areas requiring attention.
• Learn and work with various online platforms and business systems.
• Maintain accurate customer, order, and business records.
• Assist with internal reporting and documentation.
• Support general administrative and operational activities.
• Assist with projects and other duties as required.
• Proactively identify opportunities to improve processes and day-to-day operations.

Qualifications Required

• 2+ years of experience in customer service, ecommerce, administration, order coordination, or a related field OR a 2-year post-secondary diploma in Business Administration or a related discipline.
• Confident and professional telephone presence.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and accuracy.
• Excellent organizational and multitasking abilities.
• Strong problem-solving skills and sound judgment.
• Customer-focused approach with strong follow-through.
• Good computer skills and the ability to learn new systems quickly.
• Comfortable working with online platforms and business software.
• Ability to work independently in a fully onsite environment.

Preferred

• Previous experience in ecommerce or online order management.
• Experience with ecommerce, inventory, order management, or ERP systems.
• Experience maintaining online listings or product information.
• Familiarity with accounting or business software.
• Korean language skills are an asset.

Additional Requirements

• Ability to perform occasional light physical duties, including lifting, carrying, and retrieving or placing items on shelves.
• Strong reliability, professionalism, and attention to accuracy.

What We’re Looking For

We are looking for someone who enjoys a varied role, takes ownership of their work, and is comfortable balancing customer service with administrative and operational responsibilities. If you are organized, dependable, customer-focused, and enjoy learning new systems, we would like to hear from you. Please note: This is a fully onsite position in Metro Vancouver.