Customer Service Representative

Teledyne Technologies Incorporated; Richmond; On-site; CAD 38,000 - 50,700; Full time

Benefits offered by this job

Opportunities for learning and growth

Collaborative team environment

Ethical work culture

Job summary

Teledyne Technologies Incorporated is seeking a Customer Service Representative for their Sales Operations team in Metro Vancouver. This role is crucial for ensuring timely, high-quality service to customers while managing sales orders efficiently.

The ideal candidate should possess 1–2 years of customer service experience, preferably in sales operations, and demonstrate strong attention to detail, clear communication, and an ability to collaborate with teams. Knowledge of SAP and proficiency in Microsoft Office tools are advantageous.

We offer exposure to advanced technologies, a collaborative environment, and opportunities for personal and professional growth.

Qualifications

• 1–2 years in customer service or sales operations experience.
• Strong attention to detail and numerical accuracy.
• Clear written and verbal communication skills.

Responsibilities

• Process and manage sales orders in SAP with accuracy and speed.
• Handle and triage incoming customer emails.
• Coordinate shipments and respond to order-related enquiries.

Skills

Attention to detail

Communication skills

Organizational skills

Customer service experience

Experience with SAP or ERP systems

Microsoft Excel proficiency

Tools

SAP

Microsoft Office

Job description

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

Job Description

Customer Service Representative – Sales Operations

Join a team at the forefront of machine vision, delivering imaging solutions that power quality inspection, automation, and intelligent systems across global industries. As part of Teledyne FLIR Integrated Imaging Solutions, you’ll support a fast‑paced Sales Operations environment where accuracy, responsiveness, and customer focus directly impact business success. If you enjoy working with data, coordinating across teams, and ensuring customers receive timely, high‑quality service, this role offers a strong foundation to grow within a technically rich organization.

What You’ll Do

• Process and manage sales orders in SAP with accuracy and speed
• Handle and triage incoming customer emails
• Coordinate shipments and respond to order‑related enquiries
• Support sales teams with day‑to‑day operational needs
• Assist with RMA and credit/accounting communications
• Maintain and organise sales content for internal use
• Identify and contribute to process improvements
• Collaborate with internal teams and external sales representatives
• Provide reliable administrative support across Sales Operations

What You Need

• Strong attention to detail and numerical accuracy
• Clear written and verbal communication skills
• Organised, reliable, and team‑oriented approach
• 1–2 years in customer service or sales operations
• Experience with SAP or ERP systems (advantage)
• Proficiency in Microsoft Excel and Office tools (advantage)
• Multilingual capability (advantage)
• Experience in cross‑cultural or global environments (advantage)

What We Offer

• Work on meaningful, real‑world industrial applications
• Exposure to advanced imaging and automation technologies
• Collaborative, cross‑functional team environment
• Opportunities to improve processes and drive impact
• Stability within a global technology organisation
• Learning and growth in a technical sales setting

What Happens Next

Applications are reviewed by our recruiting team, followed by a recruiter screen and interviews with the hiring team. Timelines may vary.

This position requires access to export‑controlled information. Applicants must be eligible to apply for and obtain the appropriate export control license in accordance with U.S. regulations.

Salary Range

$38,000.00 – $50,700.00

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non‑merit based factor made unlawful by federal, state, or local laws.