Desktop Systems Specialist

Teledyne Technologies Incorporated; Southwestern Ontario; Hybrid; CAD 68,600 - 91,400; Full time

Job summary

Teledyne Technologies Incorporated is seeking a Desktop Systems Specialist to provide onsite and remote support for end users across hardware, software, and workplace technology. You will troubleshoot, deploy, image, and maintain desktop systems and support Microsoft 365 applications.

The role emphasizes strong customer service, documentation, incident management via a ticketing system (ServiceNow), and collaboration with IT peers to improve efficiency and security.

Qualifications

• College diploma or degree in Information Technology, Computer Networking, Computer Science, or a related field.
• 5+ years of experience in desktop support, deskside support, service desk, or technical support.
• Strong experience supporting Windows environments and Microsoft 365 applications.
• Experience troubleshooting desktops, laptops, printers, mobile devices, and common business applications.
• Experience working within a ticketing system such as ServiceNow.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently and in a team as needs arise.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and peripheral equipment
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues
• Install, configure, image, and deploy desktop and laptop systems.
• Support Microsoft 365 applications and workplace productivity tools
• Manage incidents and service requests through the ticketing system
• Perform routine maintenance, software updates, and system patching
• Support remote users and provide onsite assistance when required
• Maintain accurate documentation, knowledge base articles, and support records
• Assist with hardware inventory, asset management, equipment deployment, and replacement activities
• Support endpoint security initiatives and promote cybersecurity best practices
• Collaborate with IT team members to support technology upgrades and continuous improvement initiatives

Skills

Desktop support

Windows environments

Customer service

Communication

Problem solving

Time management

Education

College diploma in IT or related field

Tools

ServiceNow

Microsoft Intune

Workspace ONE

Job description

Be Visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

We are seeking a Desktop Systems Specialist to provide onsite and remote technical support for end users across hardware, software, mobile devices, and workplace technology. This role is responsible for troubleshooting and resolving technical issues, deploying, and maintaining desktop systems, supporting Microsoft 365 applications, and delivering exceptional customer service to employees.

Job Duties & Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and peripheral equipment
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues
• Install, configure, image, and deploy desktop and laptop systems.
• Support Microsoft 365 applications and workplace productivity tools
• Manage incidents and service requests through the ticketing system
• Perform routine maintenance, software updates, and system patching
• Support remote users and provide onsite assistance when required
• Maintain accurate documentation, knowledge base articles, and support records
• Assist with hardware inventory, asset management, equipment deployment, and replacement activities
• Support endpoint security initiatives and promote cybersecurity best practices
• Collaborate with IT team members to support technology upgrades and continuous improvement initiatives

Qualifications

• College diploma or degree in Information Technology, Computer Networking, Computer Science, or a related field
• 5+ years of experience in desktop support, deskside support, service desk, or technical support
• Strong experience supporting Windows environments and Microsoft 365 applications
• Experience troubleshooting desktops, laptops, printers, mobile devices, and common business applications
• Experience working within a ticketing system such as ServiceNow.
• Strong customer service, communication, and problem-solving skills
• Ability to work independently and in a team as needs arise.
• Ability to prioritize and manage multiple support requests in a fast-paced environment

Preferred Qualifications

• Experience with Microsoft Intune, Omnessa (Formerly Airwatch/WorkspaceOne), or other endpoint management tools.
• Experience supporting remote users
• Familiarity with Linux support is a plus
• CompTIA A+, Microsoft certifications, or other relevant technical certifications

Salary Range

$68,600.00-$91,400.00

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.