Customer Service Representative

Pal Airlines; Quebec; On-site; CAD 34,000 - 45,000; Full time

Job summary

PAL Airlines in Quebec City, QC is seeking a Customer Service Representative to assist customers through booking, check-in, and boarding, ensuring a smooth, on-time travel experience. The ideal candidate has at least 1 year in fast-paced customer service, is fluent in English and French, and demonstrates excellent communication and problem-solving skills, plus ability to work independently and in a team.

You will collaborate with all departments to enhance the customer journey from origin to

Qualifications

• Minimum of 1 year experience in providing customer service in a fast-paced environment.
• Fluent in English and French (spoken and written).
• Excellent customer service skills with strong written and oral communication.

Responsibilities

• Assist customers through booking, flight check-in, boarding and deplaning.
• Provide outstanding customer service and support to travelers.
• Coordinate with PAL Airlines teams to improve the customer experience.
• Perform administrative duties related to operations of flights.

Skills

Bilingual EN/FR

Customer service

Communication

Problem solving

Teamwork / Independent

Job description

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for!

PAL Airlines is currently seeking a Customer Service Representative to join our growing team of committed professionals in Quebec City, QC base.

Duties and Responsibilities:

• Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
• Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
• Provide outstanding customer service to our customers.
• Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
• Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
• Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
• Other duties as assigned.

Qualifications:

• The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
• The ability to fluently speak both English and French.
• Must possess exceptional customer service skills.
• Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making.
• Must be able to work independently and in a team environment.

Applications will be accepted on an on-going basis.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank You!

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