Customer Service Representative

Hospitality Newfoundland and Labrador; San Juan de Terranova; Hybrid; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Travel privileges

Health benefits

Pension plan

Stock Purchase Plan

Tuition Assistance Program

Employee and Family Assistance Program

Growth opportunities

Job summary

PAL Airlines in St. John's, NL is seeking a part-time Customer Service Representative to join our growing team of committed professionals in St. John's, NL.

You will assist customers with bookings, check-in, boarding, and provide friendly service to ensure a smooth travel experience. Ideal candidates have at least 1 year of customer service in a fast-paced environment and are fluent in English; French is an asset. You should be flexible to work all shifts and able to lift up to 50 lbs.

Qualifications

• The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
• The ability to fluently speak both English and French would be considered an asset.
• Must possess exceptional customer service skills.
• Ability to lift weight up to 50 lbs.
• Excellent written and oral communication with strong problem-solving and on-the-spot decision making.
• Ability to work independently and in a team environment.
• Flexible to work all shifts and adapt to fluctuations in shift times.

Responsibilities

• Assist customers through booking, check-in, boarding and deplaning per policies.
• Ensure safe movement of passengers and provide extra assistance as required.
• Provide outstanding customer service to customers.
• Collaborate with PAL Airlines team on new customer service initiatives.
• Perform administration duties and reporting for operations of PAL Airlines flights.
• Coordinate with departments to ensure a seamless customer experience.
• Handle other duties as assigned.

Skills

Customer service

Teamwork

Communication

Problem solving

Independent work

Job description

Job Posting Title Customer Service Representative

Job Description

At PAL Airlines we are dedicated to provide air travelers with reliable, on‑time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast‑paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you're the person we are looking for!

PAL Airlines is currently seeking a part‑time Customer Service Representatives to join our growing team of committed professionals in St. John's, NL.

Duties and Responsibilities:

• Assist customers through all phases of their booking, flight check‑in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
• Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
• Provide outstanding customer service to our customers.
• Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
• Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
• Work closely with all departments of PAL Airlines to ensure our customers' experience is an enjoyable one from origin to destination.
• Other duties as assigned.

Qualifications:

• The successful candidate must have a minimum of 1 year experience in providing customer service in a fast‑paced environment.
• The ability to fluently speak both English and French would be considered an asset.
• Must possess exceptional customer service skills.
• Ability to lift weight handling up to 50 lbs.
• Must exhibit excellent written and oral communication skills as well as excellent problem‑solving skills as this position requires on the spot decision making.
• Must be able to work independently and in a team environment.
• Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances

What We Offer:

• Personal travel privileges with PAL and interline agreements with multiple airlines.
• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Defined Contribution Pension Plan.
• Employee Stock Purchase Plan.
• Employee Tuition Assistance Program.
• Employee and Family Assistance Programs.
• Opportunities for growth and development within PAL.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank You!