Residential Service Specialist - Residential

Morguard; Calgary; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Mentorship opportunities

Career development

Competitive benefits package

Work-life balance support

AODA accessibility

Job summary

Morguard is seeking a Resident Services Specialist in Calgary to deliver concierge-style services for residents from lease approval through move-out. You will foster a positive, high-touch resident experience in a fast-paced, multi-residential setting.

The role requires 1–3 years in customer service/hospitality, a hospitality diploma or related degree, and strong communication. Collaboration with Sales, Marketing and Property Teams for events is key.

Qualifications

• Degree/diploma in hospitality or related field and/or equivalent experience.
• 1–3 years in customer service/hospitality environment.
• Strong communication and interpersonal skills required.

Responsibilities

• Provide concierge-style services for residents.
• Monitor move-in dates and ensure suites meet standards.
• Communicate with future residents to facilitate move-in.
• Follow up with new residents to ensure satisfaction.
• Resolve resident issues promptly and professionally.
• Coordinate with Sales, Marketing and Property Teams for events.
• Assist with sales and administration duties as needed.

Skills

Communication skills

Customer service

Microsoft Office

Time management

Multitasking

Education

Hospitality diploma

Degree in hospitality/customer experience

Tools

Yardi

Excel

Word

Job description

Looking for a company with over 50 years of success and no signs of slowing down?

If so, Morguard may be the perfect place for you.

As one of Canada's leading real estate companies, with properties across North America, we're proud of our history and excited about our future.

Our Purpose

At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi-suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

Putting Our Purpose into Action

We support our people by offering:

• Access to experienced subject matter experts who provide mentorship and hands-on learning.

• A wide range of career opportunities across the organization.

• A comprehensive, competitive benefits program that promotes health and wellness.

Where You'll Add Value

Our Resident Services Specialists are committed to providing exceptional customer service to all residents and fostering a company culture of a "Great Place to Be". They thrive in a fast-paced, entrepreneurial environment and play a critical role in the successful operation of our multi residential Premium properties. This role acts as a brand ambassador by providing an engaging and memorable experience from the time a resident's lease application is approved to when the resident moves out.

How You'll Make a Difference

• Manages concierge style services for residents

• Monitors move in dates and ensures that all suites meet our 100% Perfect Guarantee

• Communicates with future residents in advance to facilitate a stress-free move-in

• Follows up with all new residents within 2 days to ensure satisfaction

• Responds to all resident issues/disputes and ensures resolution

• Works with the Sales & Marketing and Property Teams to execute all resident events

• Provides concierge style services for residents where applicable

• Works with Resident Experience on all resident communications

• Completes daily site inspections to ensure all property standards are maintained

• Collaborate with the maintenance team to ensure maintenance requests are completed timely

• Assist with sales and administration duties as needed

• Assists with other miscellaneous tasks and responsibilities assigned by management and/or team members.

The Expertise You'll Bring

• Degree/diploma and/or an equivalent combination of education and/or experience focused in the hospitality/resident/customer experience industry

• 1-3 years working in a customer service/hospitality focused environment

Core Competencies

• A professional demeanor with strong communication skills

• A customer service Star with a genuine desire to create an outstanding resident experience

• Strong computer skills including Microsoft Office (Excel, Word)

• A demonstrated high degree of integrity, diplomacy, discretion and confidentiality

• Ability to work and act independently using good judgment when assessing difficult situations

• Self-motivated individual who takes initiative to exceed expectations makes suggestions for improving service standards

• Superior organizational and time management skills

• Ability to multi-task/prioritize while working under tight timelines, and adaptable to constantly changing needs within the organization

• Excellent attention to detail and follow-up skills

• Ability to speak other languages is considered an asset.

• Actively championing diversity, equity and inclusion to create an environment of belonging

Preferred Qualifications and Experience

• Experience with Yardi would be an asset

Why You'll Love Working at Morguard

At Morguard, we're committed to creating an environment where our people can thrive. Here's what you can expect when you join our team:

• A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.

• Meaningful opportunities for professional growth and development.

• Exposure to a diverse portfolio of real estate assets across North America.

• A competitive compensation and benefits package designed to support you and your family.

• Support for work-life balance, along with accessible employment practices that meet AODA requirements.

Inclusive by Nature

Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact.

Commitment to Accessibility

Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources - our team is here to support you. Please contact Human Resources at [phone].