Customer Service Representative

Kitsaki Management Limited Partnership; Prince Albert; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Dental care

Disability insurance

Extended health care

Life insurance

On-site parking

Paid time off

RRSP match

Vision care

Wellness program

Job summary

LaRoche McDonald Agencies Limited in Prince Albert, SK is seeking a Customer Service Representative to join our team. This role handles front-desk duties, SGI motor vehicle licensing, and related admin tasks with a focus on accuracy and a welcoming client experience.

The successful candidate will have strong customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum Grade 12 education.
• Prior experience in customer service, reception, or administration.
• IBAS Auto Part I (Basic) or SGI New Issuer Training (NIT) within three months.
• Strong organizational skills and ability to multitask efficiently.
• Proficiency in Microsoft Office and point-of-sale systems.

Responsibilities

• Greet clients professionally and address inquiries.
• Answer phone calls, emails, and provide accurate information about services.
• Maintain a welcoming and organized reception area.
• Assist clients with SGI Motor Vehicle Licensing, including registrations, renewals, and transfers.
• Process driver's licenses, permits, and insurance in SGI regulations.
• Verify documents for accuracy and completeness.
• Collect and process payments for transactions.
• Maintain and update client records.
• Manage office supplies and ensure necessary licensing materials are stocked.
• Assist with data entry, document preparation, and appointment scheduling.
• Reconcile cash transactions and prepare daily reports.
• Address client concerns professionally and escape when necessary.
• Direct clients to licensed insurance brokers for further assistance.
• Stay informed on SGI Motor Vehicle Licensing regulations to assist clients accurately.

Skills

Customer service

Multitasking

Attention to detail

Communication skills

Reception experience

Education

Grade 12

Customer service training

Tools

Microsoft Office

POS systems

Job description

LaRoche McDonald Agencies Limited is seeking a Customer Service Representative to join our team. As part of the First Nations Insurance Group of Companies, we offer a collaborative environment, strong client relationships, and long-term career stability.

Position Overview

The Motor Vehicle Licensing/Front Counter Customer Service Representative serves as the first point of contact for clients. This role involves reception duties, motor vehicle licensing, and administrative tasks to ensure an efficient and welcoming client experience. The ideal candidate will have excellent customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Greet clients professionally and address inquiries.
• Answer phone calls, emails, and provide accurate information about services.
• Maintain a welcoming and organized reception area.

• Assist clients with SGI Motor Vehicle Licensing, including registrations, renewals, and transfers.
• Process driver's licenses, permits, and insurance in compliance with SGI regulations.
• Verify documents for accuracy and completeness.
• Collect and process payments for transactions.

• Maintain and update client records.
• Manage office supplies and ensure necessary licensing materials are stocked.
• Assist with data entry, document preparation, and appointment scheduling.
• Reconcile cash transactions and prepare daily reports.

• Address client concerns professionally and escape when necessary.
• Direct clients to licensed insurance brokers for further assistance.
• Stay informed on SGI Motor Vehicle Licensing regulations to assist clients accurately.

Qualifications

• Minimum Grade 12 education
• Prior experience in customer service, reception, or administration.
• IBAS Auto Part I (Basic) course or the SGI New Issuer Training (NIT) program must be completed within three months of employment
• Strong organizational skills and ability to multitask efficiently.
• Proficiency in Microsoft Office and point-of-sale systems.
• Excellent communication and interpersonal skills.
• Attention to detail in processing documents and handling transactions.

Training will be provided to the right candidate and will gain experience in SGI Motor Vehicle Licensing regulations and systems and learn administrative processes in a brokerage or licensing office.

Skills & Competencies

• Strong customer service orientation with a positive attitude.
• Problem-solving ability in a fast-paced environment.
• Dependability, punctuality, and professional demeanor.

Benefits

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Location: Prince Albert, SK (preferred)Work Location: In personJob Type: Full-time