Customer Service Representative

LMG Inc.; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the telecommunications sector is seeking a passionate Customer Service Representative. This role offers a unique opportunity to enhance your customer service skills while receiving comprehensive training from experienced professionals. You will collaborate with a diverse team to create extraordinary customer experiences and have the potential to advance into leadership positions. With a focus on professional and personal growth, this position promises an engaging work environment where your contributions will make a significant impact. Join a team that values community involvement and offers uncapped earning potential!

Benefits

Comprehensive Training

Bonuses and Incentives

Team Bonding Events

Community Volunteering Opportunities

Qualifications

• Background in telecommunications, sales, or customer service.
• Eagerness to learn and develop professionally.

Responsibilities

• Greet customers with empathy and friendliness.
• Educate customers about telecommunications services.
• Achieve sales and customer acquisition goals.

Skills

Customer Service

Sales

Telecommunications Knowledge

Problem-Solving

Education

High School Diploma

Job description

Our company is one of the largest marketing firms in the Ottawa area specializing in telecommunications and client relationship management.

We are proud of the millions of people we have helped connect to the moments that matter.

Here you'll collaborate with diverse and passionate people in multiple departments to help create extraordinary experiences for our customers and deliver the best telecommunications services in the industry. Join a team that supports your professional and personal development.

We are looking for a Customer Service Representative to be with us for the long haul.

We provide complete comprehensive training for our employees to ensure they have the receipt to succeed.

If you are ready to enhance your customer service skills while gaining professional knowledge in the telecommunications industry, then our team is eager to work with you! Why our Customer Service Representative team? We offer opportunities to those with little to no experience We provide comprehensive training from top Telecommunications Managers We encourage professional and personal growth We have the opportunity to advance into leadership and management positions We LOVE hosting team bonding and holiday events We give out bonuses, and incentives and offer an uncapped earning potential We enjoy volunteering and giving back to the community but donating to local charities and attending philanthropy events Daily Responsibilities: Greet customers and approach everyone with an empathetic and friendly attitude Educate potential customers of our telecommunications service and the benefits Attend meetings and webinars to stay on top of new products, services, or sales promotions Work collaboratively to enhance the customer experience and improve sales margins Upsell and promote products directly to consumers Achieve sales and customer acquisition goals established by The Telecommunications and Sales Managers Handle sensitive customer information and input data accurately We look for Customer Service Representatives With: A background in telecommunications, sales, customer service, or client-facing A drive for success and eagerness to learn and develop professionally A hardworking problem-solver with the ability to go above and beyond A charming and enthusiastic personality Powered by JazzHR