Customer Service Representative

Fix Network; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. In this role, you will serve as a brand ambassador, ensuring that every customer has a positive experience. Your day-to-day tasks will involve reviewing client vehicles, documenting damages, and effectively communicating with clients about the repair process. This position offers a supportive and inclusive work environment, where your growth is prioritized through extensive training programs. If you're passionate about helping others and thrive in a fast-paced setting, this opportunity could be the perfect fit for you.

Benefits

Inclusive work environment

Learning & Development programs

Health & Wellness programs

Medical insurance

Qualifications

• Strong communication skills and a passion for customer service are essential.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Responsibilities

• Review and document vehicle damages and communicate with clients.
• Provide a positive brand experience and guide clients through the repair process.

Skills

Customer Service

Communication Skills

Attention to Detail

Education

High School Diploma

Job description

Collision Repair Experts is looking for a Customer Service Representative!

If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career. As a Customer Service Representative, you will act as a brand ambassador and provide a positive brand experience to all customers.

As an equal opportunity employer, CRE welcomes applicants from all backgrounds, experiences, and cultures. Together, our unique perspectives and opinions make us a stronger and more innovative organization.

A day in the life of a Customer Service Representative at Collision Repair Experts:

• Review client's vehicles for related and not related damages
• Take photos of all damages, not related damages, and general condition
• Complete Walk-Around form and identify not related damages
• Communicate to clients on what to expect through the repair process

In addition to an excellent work-life balance, Collision Repair Experts offers a host of benefits including:

• Inclusive work environment: We encourage you to unlock your potential and contribute meaningfully to our success.
• Learning & Development: Learning doesn't stop when you land a job, so we're committed to supporting you by investing in world-class training programs. You can take advantage of our virtual and in-person learning opportunities for your continuous evolution.
• Health & Wellness programs:
• Medical insurance: For your family and for you.