Customer Service Representative

Canada Cartage Group; Mississauga; On-site; CAD 38,000 - 52,000; Full time

Job summary

Canada Cartage is seeking a detail-oriented Customer Service Representative to support warehouse operations and serve as the main contact for customers. This role emphasizes accurate data entry, timely responses, and proactive problem solving.

Based in Mississauga, the position requires clear communication, organization, and the ability to thrive in a fast-paced environment with regular hours from Monday to Friday.

Qualifications

• Minimum of 2 years of customer service experience in logistics or warehouse settings.
• Strong written and verbal communication skills.
• Proficient with Microsoft Excel for data entry and reporting.
• Able to manage multiple tasks with attention to detail.

Responsibilities

• Serve as the customer-facing representative for assigned accounts, supporting inquiries about inbound receipts, returns, orders, inventory, and shipping.
• Respond to inquiries professionally via phone and email.
• Investigate issues, identify root causes, and follow up until resolution.
• Maintain high customer satisfaction with proactive, courteous service.
• Collaborate with warehouse staff and management to communicate needs and prioritize fulfillment.

Skills

Customer service

Communication

Organization

Multitasking

Tools

Microsoft Excel

MS Office Suite

Job description

Position Summary

We are seeking a detail-oriented and customer-focused Customer Service Representative to support our warehouse operations. This role serves as a key point of contact for customers while also handling administrative and data-related tasks that support daily warehouse functions. The ideal candidate is highly organized, communicates clearly and effectively, demonstrates enthusiasm and a proactive mindset, and thrives in a fast-paced environment.

Schedule:

Monday – Friday, 9:00 AM to 5:30 PM

Key Responsibilities

• Serve as the customer-facing service representative for assigned customer accounts, supporting daily inquiries regarding inbound receipts and returns, outbound order processing, inventory, and shipping, ensuring a positive and consistent customer experience
• Respond to customer inquiries in a professional and timely manner via phone and email
• Investigate and resolve customer issues, concerns and complaints by identifying root cause and solutions, and provide timely and consistent follow-up until resolved
• Maintain a high level of customer satisfaction through a solid understanding of the CCLS services and customer business requirements, and provide courteous, efficient, and proactive service
• Collaborate and c ommunicate clearly and effectively with warehouse staff, supervisors, and management. Ensure customer needs, receipt, and order prioritization, and fulfillment exceptions are communicated to all appropriate parties
• Communicate all escalated service issues and customer concerns with a sense of urgency to the appropriate supervisors and manager(s) promptly
• Identify recurring customer inquiries, concerns, and/or service issues and recommend process improvements to enhance customer satisfaction
• Monitor receipts, customer orders, and inventory using the CCLS WMS (warehouse management system) and other internal systems
• Perform administrative duties, including accurate data entry, updating logs, templates, and reports, as required
• Maintain and update records using MS Office applications such as Microsoft Excel and other internal CCLS systems
• Ensure accuracy and attention to detail in all documentation and correspondence with internal team members and external customers
• Follow company policies, procedures, and service standards when interacting with customers, vendors, and carriers
• Participate in various internal and customer-facing meetings as required.
• Office-based role within a warehouse environment
• May require occasional time on the warehouse floor
• Fast-paced setting with fluctuating order volumes

Qualifications & Core Competencies

• Minimum of 2 years of customer service experience, preferably in a 3PL logistics, warehouse, or operations environment.
• Strong verbal and written communication skills
• Strong proficiency in Microsoft Office Suite, particularly Microsoft Excel for data entry and reporting
• Excellent organizational skills with strong attention to detail and accuracy
• Ability to manage multiple tasks and prioritize effectively
• Reliable, professional, and customer-focused mindset
• Experience working in an e-commerce, retail or wholesale fulfillment environment is an asset
• Familiarity with transportation services is an asset

Why people love working for Canada Cartage

• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top employer!

• Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
• Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
• We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity

Come work with an industry leader!

• Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.
• We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.
• Before you start with us, we will conduct a criminal record check, verify your education, and check your references. Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.