Customer Service Representative

Adopt an Intern Ltd; North Bay; Hybrid; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Job summary

Motion Industries is seeking a Customer Service Representative for an on-site role in North Bay, ON. The successful candidate will fulfill customer orders accurately, handle inquiries, and collaborate with account reps to ensure satisfaction.

Duties include quoting, order entry, and sourcing products to maintain inventory levels. Responsibilities also cover negotiating prices within parameters, expediting backorders, and processing returns as needed.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time manage effectively.
• Moderate computer skills and experience with business systems.

Responsibilities

• Respond to basic product inquiries and provide quotes.
• Enter orders via phone, fax, email, or walk-in.
• Negotiate sale price within parameters to influence gross profit.
• Build relationships to drive repeat business and improve processes.
• Source products from inventory or supplier stock to meet demand.
• Determine cost-effective shipping methods for orders.
• Coordinate with account reps to ensure customer satisfaction.
• Assist with backorders and returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

## Customer Service RepresentativeApply: On-Site: North Bay, ON, CAN: Full time: Posted Today: R26\\_0000031098**SUMMARY**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles* order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter* sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned. **EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination. **KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred. **LICENSES & CERTIFICATIONS**Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. **COMPANY INFORMATION**Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.