Customer Service Representative

Genuine Parts Company; North Bay; On-site; CAD 42,000 - 52,000; Full time

Job summary

Motion Industries seeks a Customer Service Representative to accurately fulfill customer orders and handle incoming calls under close supervision. You will respond to inquiries, enter orders via phone, fax, email, or counter service, and assist with pricing within set parameters.

Responsibilities include maintaining inventory levels, sourcing products, selecting cost-effective shipping, and collaborating with Account Representatives to ensure customer satisfaction.

Qualifications

• High school diploma or GED and 0–3 years of related experience or equivalent.
• Relies on basic product knowledge and customer service skills.
• Accuracy in order entry and handling customer inquiries.

Responsibilities

• Responds to basic customer inquiries regarding products and quotes.
• Enter orders and process customer orders via multiple channels.
• Place orders by phone, fax, email, electronic methods, or in person.
• Negotiate pricing within parameters to influence gross profit.
• Adjust non-contract pricing to meet customer demands while maximizing profit.
• Build customer relationships to drive repeat business and process improvements.
• Maintain inventory levels by ordering items as needed for customers.
• Source products from branch, DC, or supplier inventories.
• Determine cost-effective shipping methods for orders.
• Work with Account Representatives to ensure customer satisfaction.
• Expedite backorders and prepare shipments; handle customer returns if needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Time management

Attention to detail

Education

High school diploma or GED

Tools

Business systems

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for

accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles
• order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related

experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and
• externally via email, using business systems and searching capabilities to find products
• on the internet.
• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.