Customer Service Representative

CAMP Systems International, Inc.; Montreal (administrative region); On-site; CAD 45,000 - 65,000; Full time

Job summary

Join CAMP Systems International, Inc. in Montreal as a member of the Customer Service Team, serving clients with inquiries, needs, and recommendations based on product capabilities.

You will be the first impression and represent CAMP Systems with professionalism and care. You will gain exposure to CAMP’s software, clientele, and brand while delivering accurate information, maintaining records, and coordinating with Aircraft Analysts when needed.

Qualifications

• Intermediate understanding of computer software.
• Strong interpersonal and communication skills.
• Customer-focused approach to inquiries and issues.

Responsibilities

• Be the first line of contact when customers inquire via phone or email.
• Identify needs and respond with appropriate CAMP solutions.
• Maintain records of customer communications and actions.
• Provide effective assistance for customer-facing applications and reports.
• Support business interactions, setup, user access, and data processing; connect to Aircraft Analysts when needed.
• Maintain high standards of telephone and email etiquette and promptness.

Skills

Intermediate understanding of computer

Interpersonal skills

Customer service mindset

Tools

Microsoft Outlook

Excel

Word

Job description

About CAMP Systems

At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting‑edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we’re shaping the future of aviation technology. Since our founding in 1968, we’ve grown to a dynamic team of 1,600+ employees across 14 locations globally—all united by a passion for innovation and excellence.

About CAMP Systems

At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting‑edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we’re shaping the future of aviation technology. Since our founding in 1968, we’ve grown to a dynamic team of 1,600+ employees across 14 locations globally—all united by a passion for innovation and excellence.

Our Mission & Vision

We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset

We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

What You Will Experience In This Role

As part of the Customer Service Team, you will be tasked with handling a variety of tasks involving client needs, requests, and making recommendations based on needs. This position offers the chance to become familiar with CAMP’s software, clientele, and brand. Using your exceptional and professional customer care skills, you will be the first impression and representation of CAMP Systems.

Responsibilities

• Be the first line of contact when customers, clients, and partners call or e‑mail with inquiries.
• List, understand, and act in response to needs.
• Maintain records of customer communications.
• Provide effective and efficient assistance of customer facing applications, reports, and services.
• Support CAMP’s Business interactions, setup, user access, data processing and if needed connect to proper Aircraft Analysts.
• Maintain high standards of telephone and e‑mail etiquette and promptness.

You Have

• Intermediate understanding of computer software.
• Intermediate ability to use applications like Microsoft Outlook, Excel, Word, etc.
• Warm, welcoming, and helpful attitude.
• Excellent interpersonal skills.

Why Work at CAMP?

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact [e-mail].

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.