Customer Account Coordinator (CAM)

MHIRJ; Boisbriand; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Annual bonus plan

Retirement savings plans

Employee discounts and more

Job summary

MHIRJ is seeking a Customer Account Coordinator (CAM) to serve as the primary contact for key customers, manage day-to-day account activities, and coordinate cross-functional support to meet contractual commitments.

You will lead customer meetings, monitor performance, and drive continuous improvement in service and governance reporting, while partnering with international and domestic sales teams to deliver on commitments.

Qualifications

• 5 years of experience in an aerospace environment, preferably in customer support.
• Proficient with Microsoft Office tools, SAP, PSD, MACPAC, Documentum.
• Excellent written and verbal communication. Bilingualism (French and English) is mandatory.
• Marketing or Business degree, or equivalent work experience in a customer-facing Aviation Support Operational role.
• Experience in interfacing with various internal agencies, such as ML, ISE, CM, Finance etc.
• Effective and Skilled communicator.
• The candidate is a team player with strong communication (verbal and written), leadership and entrepreneurship skills.
• An understanding of commercial aircraft aftermarkets and business processes is considered an asset.
• Must possess a working knowledge of Microsoft Excel, Powerpoint and Access.
• Must be available to work a flexible daytime schedule, Monday to Friday, including statutory holidays

Responsibilities

• Act as the primary point of contact for assigned customers, managing day-to-day account activities and relationships.
• Communicate order status, delivery schedules, and potential risks proactively to customers.
• Support the International and Domestic sales teams as they meet with prospects and customers.
• Liaise with internal stakeholders to ensure parts specifications and services align with business strategy while exceeding customer expectations.
• Lead and coach CSRs to improve customer service and account management.
• Participate in and lead Customer Meetings.
• Produce governance reports to monitor performance and identify process improvements.
• Provide strategic leadership with respect to order book management.
• Ensure customer contractual commitments are met.

Skills

Communication skills

Bilingual (French & English)

Leadership & teamwork

Customer-focused

Education

Marketing or Business degree

Tools

Microsoft Office

SAP

PSD

MACPAC

Documentum

Excel

PowerPoint

Access

Job description

Customer Account Coordinator (CAM)

Welcome to MHIRJ!

MHIRJ is the combination of two significant legacies: Mitsubishi Heavy Industries (MHI) and the CRJ Series program. We provide comprehensive solutions in operations, engineering, and customer support, including maintenance, refurbishment, technical publications, as well as marketing and sales activities for the global regional aircraft industry. We are seeking a Senior Contracts Negotiator to join our team!

Position Summary

The Customer Account Coordinator (CAM) is the primary point of contact for customers, responsible for managing key accounts, ensuring customer satisfaction, and maintaining strong client relationships. The role coordinates with internal teams to support customer requirements, manage orders and contractual commitments, communicate delivery updates, and resolve issues proactively.

The chosen person will also lead customer meetings, monitors account performance, supports sales initiatives, and helps develop customer service capabilities to drive operational excellence and continuous improvement.

In your role, you will:

• Act as the primary point of contact for assigned customers, managing day-to-day account activities, fostering strong customer relationships, coordinating cross-functional support, and ensuring customer satisfaction through proactive communication and issue resolution.
• Communicate order status, delivery schedules, and potential risks proactively to customers.
• Support the International and Domestic sales teams as they meet with prospects and customers.
• Liaise with all internal stakeholders including, but not limited to, Procurement, Engineering, Program Management, Estimation and Finance, Legal, Contract Management and Sales to ensure that all parts specifications and services are consistent with our business strategy while ensuring that customer expectations are exceeded.
• Lead and support the development, training, and coaching of CSRs to enhance customer service performance, strengthen account management capabilities, and drive a culture of continuous improvement and customer excellence.
• Participate in and lead Customer Meetings
• Produce weekly and monthly Governance to monitor overall performance and identify opportunities for process improvements and increase customer satisfaction.
• Provide strategic leadership with respect to order book management.
• Answer customer call, Participate in and lead Customer Meetings
• Understand and Ensure Customer contractual commitments are being met.

Key qualifications:

As our ideal candidate,

• 5 years of experience in an aerospace environment, preferably in customer support
• Proficient with Microsoft Office tools, SAP, PSD, MACPAC, Documentum,
• Excellent written and verbal communication . Bilingualism (French and English) is mandatory.
• Marketing or Business degree, or equivalent work experience in a customer-facing Aviation Support Operational role.
• Experience in interfacing with various internal agencies, such as ML, ISE, CM, Finance etc.
• Effective and Skilled communicator.
• The candidate is a team player with strong communication (verbal and written), leadership and entrepreneurship skills:
• An understanding of commercial aircraft aftermarkets and business processes is considered an asset.
• Must possess a working knowledge of Microsoft Excel, Powerpoint and Access.
• Must be available to work a flexible daytime schedule, Monday to Friday, including statutory holidays

Why join us?

Are you passionate about aviation? Eager to make a meaningful impact on customers? Aspiring to a fulfilling career as a Customer Account Coordinator (CAM) ? If so, you’re in the right place. At MHIRJ, we recognize and value your contribution to our unified team. We live by our values and embody the behaviors that drive our success.

Take off with a team that shares your passion and supports your journey. Let’s take flight together at MHIRJ!

We offer comprehensive benefits for you and your family, as well as numerous career growth opportunities:

• Competitive health, dental, and vision insurance
• Paid time off bank
• Competitive compensation and annual bonus plan
• Retirement savings plans
• Employee discounts and much more!