Customer Account Management Coordinator

Bombardier; Dorval; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Insurance plans

Retirement savings plan

Employee Assistance Program

Job summary

Bombardier Transportation Canada is seeking a Customer Account Management Coordinator to help oversee CAM team performance, governance, and KPI tracking. The role involves coordinating reports, leading reviews, and supporting sales documentation and launch activities.

You will collaborate with cross-functional teams, utilize Power BI and Microsoft Office tools, and operate in a hybrid work environment that supports flexible scheduling.

Qualifications

• An undergraduate university degree in aviation management, business administration, engineering or related field.

Responsibilities

• Assist in managing the business performance of the Customer Account Management (CAM) team.
• Coordinate governance activities by maintaining status reports, distributing meeting minutes, and action logs.
• Chair and lead weekly project review meetings and track project progress and follow-up actions.
• Manage the team’s Balanced Score Card and support development and monitoring of KPI.
• Develop and maintain a data tracking system to measure performance and report metrics.
• Maintain metrics, identify trends and prepare monthly reports.
• Create and maintain detailed action and project plans using performance data to drive continuous improvement initiatives.
• Support CAM during aircraft launch activities, including preparing and validation of internal documentation and sales packages.
• Manage the organization of sales documentation, ensuring accuracy, completeness, and organized document management.
• Assist customers and prospective clients during facility tours, emphasizing manufacturing processes and operational capabilities.
• Liaise with Interior Design, Program Management, Engineering, Contract Management and Sales.
• Perform administrative and coordination duties to support team.
• Assist with special projects and initiatives, ensuring timely execution and successful completion.

Skills

Organizational skills

Detail oriented

Management interest

Problem solving

Communication skills

Active listening

Microsoft Office

Power BI

English fluency

French proficiency

Education

Undergraduate degree in related field

Tools

Power BI

Microsoft Office

Job description

When applicable, Bombardier promotes flexible and hybrid work policies.

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Retirement savings plan
• Employee Assistance Program

What are your contributions to the team?

In your role, you will:

• Assist in managing the business performance of the Customer Account Management (CAM) team
• Coordinate governance activities by maintaining status reports, distributing meeting minutes, and action logs
• Chair and lead weekly project review meetings and track project progress and follow-up actions
• Manage the team’s Balanced Score Card and support the development and monitoring of Key Performance Indicators (KPI)
  • Develop and maintain a data tracking system to measure performance and report metrics
  • Maintain metrics, identify trends and prepare monthly reports
  • Create and maintain detailed action and project plans using performance data to drive continuous improvement initiatives
• Support the Customer Account Management Team during aircraft launch activities, including preparing and validation of internal documentation and sales packages
• Manage the organization of sales documentation, ensuring accuracy, completeness, and organized document management
• Assist with customers and prospective client facility tours, providing detailed overview of the facility,

emphasizing manufacturing processes and operational capabilities

• Liaise with internal stakeholders including Interior Design, Program Management, Engineering, Contract Management and Sales
• Perform various administrative and coordination duties to support team when needed
• Assist the team with special projects and initiatives, ensuring timely execution and successful completion

How to thrive in this role?

Qualifications

As our ideal candidate,

• You possess an undergraduate university degree in a related field of study, such as aviation management, business administration, engineering or another substantially related field of endeavor;
• You have exceptional organizational and planning skills, have high attention for detail, and can set priorities in order to achieve important milestones;
• You have a keen interest in management;
• You are resourceful in finding information and solutions;
• You are a team player and possess excellent communication skills, both written and spoken;
• You are an active listener and have the ability to quickly summarize and effectively document the conclusion of a discussion;
• You are proficient with Microsoft Office applications (Excel, PowerPoint, Teams etc);
• Knowledge of Power BI would be an asset;
• You are fluent in English (written and spoken), French would be an asset.

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job Customer Account Management Coordinator

Organization Aerospace Canada

Shift

Employee Status Regular

Requisition 14390 Customer Account Management Coordinator