Aviation Customer Support Specialist

CAMP Systems International, Inc.; Montreal (administrative region); On-site; CAD 45,000 - 65,000; Full time

Job summary

Join CAMP Systems International, Inc. in Montreal as a member of the Customer Service Team, serving clients with inquiries, needs, and recommendations based on product capabilities.

You will be the first impression and represent CAMP Systems with professionalism and care. You will gain exposure to CAMP’s software, clientele, and brand while delivering accurate information, maintaining records, and coordinating with Aircraft Analysts when needed.

Qualifications

• Intermediate understanding of computer software.
• Strong interpersonal and communication skills.
• Customer-focused approach to inquiries and issues.

Responsibilities

• Be the first line of contact when customers inquire via phone or email.
• Identify needs and respond with appropriate CAMP solutions.
• Maintain records of customer communications and actions.
• Provide effective assistance for customer-facing applications and reports.
• Support business interactions, setup, user access, and data processing; connect to Aircraft Analysts when needed.
• Maintain high standards of telephone and email etiquette and promptness.

Skills

Intermediate understanding of computer

Interpersonal skills

Customer service mindset

Tools

Microsoft Outlook

Excel

Word

Job description

Join CAMP Systems International, Inc. in Montreal as a member of the Customer Service Team, serving clients with inquiries, needs, and recommendations based on product capabilities.

You will be the first impression and represent CAMP Systems with professionalism and care. You will gain exposure to CAMP’s software, clientele, and brand while delivering accurate information, maintaining records, and coordinating with Aircraft Analysts when needed.