Aviation Maintenance Analyst II

Camp Systems International Inc.; Montreal (administrative region); On-site; CAD 70,000 - 90,000; Full time

Job summary

CAMP Systems in Montreal is seeking a detail-oriented Aviation Maintenance Analyst to join our Operations Team. You will work across Operations and Customer Service, executing key CAMP processes end to end and communicating with customers by phone and email.

The role requires 2+ years in aviation maintenance or related field, BS or equivalent, A&P license or equivalent, and familiarity with FAA/EASA regulations.

Qualifications

• 2+ years in aviation maintenance/related field.
• BS or equivalent; A&P license or equivalent.
• Experience with airlines, MROs, and aircraft/engine manufacturers preferred.
• Familiarity with FAA/EASA and other airworthiness regulations.

Responsibilities

• Execute CAMP maintenance processes end to end for customers.
• Communicate with customers by phone and email; support service levels.
• Coordinate with internal teams to meet customer requirements and schedule.
• Monitor and improve customer service performance and satisfaction.
• Support projects, training, and process enhancements.

Skills

Aviation maintenance knowledge

Customer service

Project management

Communication

Ability to interpret technical docs

Education

BS or equivalent

A&P license or equivalent

Tools

Maintenance tracking systems

Regulatory knowledge (FAA/EASA)

Job description

About CAMP Systems:At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we’re shaping the future of aviation technology. Since our founding in 1968, we’ve grown to a dynamic team of 1,600+ employees across 14 locations globally—all united by a passion for innovation and excellence.

Our Mission & Vision

We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset

We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

What You Will Experience In This Role

We’re looking for a detail-oriented Aviation Maintenance Analyst with a passion for amazing customer service to join our growing Operations Team. Reporting into the Operations Lead and working across Operations and Customer Service, you’ll be responsible for executing CAMP key processes end to end as well as dealing with prospective and existing customers by phone and email.

Responsibilities

• To effectively carry out their responsibilities, the Aircraft Maintenance Analyst will liaise with the Aircraft Maintenance Program team, data support teams, operators, and necessary agencies and authorities to:
• Perform CAMP and customer supplied (non-CAMP) MIP implementation, audit and optimization activities within CAMP’s maintenance tracking application based on thorough understanding and evaluation of OEM manuals (IPC, AMM, MPD, WDM, CMM, TSM, SRM, FIM, etc.), regulatory requirements (FAA, EASA, BCAA, etc.), and aircraft configuration
• Utilize MSG analysis to correctly determine applicability and effectiveness of tasks, programs, intervals and packaging
• Evaluate and implement Airworthiness Directives (ADs), Service Bulletins (SBs), Service Letters (SLs), and other notifications of in-service issues
• Support aircraft airworthiness and maintenance visit planning activities and analysis of technical resources (ICA, MRBR, STC, AWL, LLP, etc.)
• Utilize and develop standards, processes, procedures and documentation to support quality and service goals
• Coordinate with internal team members, as necessary to ensure that customer service levels are being met and customer issues are addressed
• Monitor overall customer support performance and satisfaction; propose and implement action plans with relevant stakeholders to improve and/or sustain service levels
• Serve as support for various projects, training efforts, and/or analyst activities that will drive efficiencies, operational scale, and technology/process enhancements
• Additional analyst level duties in support of operations workload requirements
• Additional operational requirements as required

You have

• 2+ years of experience relevant technical field, industry or business, knowledge of aviation maintenance or manufacturing
• Education: BS or equivalent; A&P license or equivalent
• Experience with airlines, MROs, and maintenance tracking processes, working with major aircraft and engine manufacturers such as Boeing, Airbus, Pratt and Whitney, General Electric, etc. preferred
• Familiarity with US and European regulations – FAR 43, 91, 125, 135, and 145; and EASA CR (EU) No 1321/2014, Part M, OTARs; ability and willingness to learn and apply other national airworthiness regulations is a plus
• Ability to interpret and understand technical documents, such as AMM, MPD, IPC, Engineering Diagrams, ADs, and SBs
• Ability to manage complex projects; manage multiple tasks simultaneously and adjust priorities as needed in order to meet deadlines
• Organized, detail-oriented, structured thinking and execution
• High level of independent judgment and proactivity
• Self-motivation, entrepreneurialism, high energy, and the ability to successfully function in a high-demand, performance-driven environment
• Ability to communicate effectively to all audiences in a manner that is clear, logical, and consistent
• Ability to reconcile multiple variables in decision making; identify problems, perform root cause analysis, investigate information, perform impact analysis, and formulate and execute plans to develop solutions

Why Work at CAMP?

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer – vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact [e-mail] .

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.