Customer Service Representative

Oceanex Inc.; Montreal (administrative region); On-site; CAD 35,000 - 45,000; Full time

Job summary

Oceanex Inc. in Montreal is seeking a customer service oriented role to process orders, take bookings by phone, fax, or email, and provide sailing schedules and equipment information.

You will trace bookings, resolve issues with dispatch, and communicate with road carriers to ensure smooth operations. The ideal candidate has a high school diploma, proven customer service experience, and bilingual English/French abilities.

Qualifications

• High School Degree or equivalent combination of experience and education.
• Experience in customer service.
• Experience in transportation (asset).
• Bilingualism (English and French).

Responsibilities

• Process customers’ orders promptly and efficiently by telephone, fax and electronically.
• Answer inquiries on availability, pickup, delivery and provide schedule information.
• Trace bookings, investigate complaints and coordinate with dispatch and other departments to resolve issues.
• Scan documents from customers pertaining to bookings.
• Direct customers to appropriate departments for pricing, invoicing, etc.
• Perform other duties as assigned.

Skills

Organizational skills

Communication

Punctuality

Client interaction

Education

High School Diploma

Job description

Tasks and responsibilities

• Process customers’ orders promptly and efficiently. Take customers’ bookings, by telephone, fax and electronically;
• Answer customers’ inquiries relating to availability of equipment, pick up, delivery, etc. Provide information to customers concerning the Company's services, i.e., sailing schedule, equipment types;
• Perform tracing of bookings as required. Investigate customers’ complaints to assist in determining service failure. Resolve issues with the help of dispatch and other departments. Communicate with road carriers to trace bookings when required;
• Scan all documents from customers pertaining to bookings.
• Redirect customers to appropriate departments relating to pricing, invoicing, etc.;
• Perform other duties, as assigned.

Qualifications

• High School Degree or equivalent combination of experience and education;
• Experience in customer service;
• Experience in transportation (an asset);
• Bilingualism (English and French).

Skills

• Strong organizational and communicational skills;
• Punctuality;
• Ability to interact with clients in a courteous and professional manner;
• Ability to answer promptly to clients’ needs;

You are interested and believe you have all the qualifications?

Oceanex Inc. is committed to equity in employment and encourages all qualified individuals to apply. We thank all candidates for their interest, but wish to advise that only those selected for an interview will be contacted. No telephone inquiries please.