Customer Service Representative (OTR Transport) - Montreal Office

Fuze Logistics Services Inc; Mount Royal; On-site; CAD 32,000 - 45,000; Full time

Job summary

Fuze Logistics Services Inc in Montreal is seeking a Customer Service Representative (OTR Transport) to join our team. You will communicate with customers about service capabilities, input work orders, coordinate with dispatch, and provide shipment status information.

The role requires two years in transport customer service, strong organizational and communication skills, and proficiency with Microsoft Office. Bilingual in English and French is preferred in Montreal.

Qualifications

• Two years of transport customer service experience.
• Strong attention to detail and local geographic knowledge.
• Able to work independently and under pressure to meet deadlines.
• Excellent organizational and communication skills.

Responsibilities

• Provides information to customers on service capabilities and capacity availability.
• Enters order information accurately into the system.
• Resolves service issues and communicates shipment status to customers.
• Schedules appointment times within designated delivery windows.
• Coordinates with shippers, consignees and third parties to relay status and arrange pickups/deliveries.

Skills

Organizational skills

Interpersonal communication

Computer skills

Detail oriented

Independent worker

Education

Two years in transport customer service

Tools

Microsoft Office Suite

Job description

Customer Service Representative (OTR Transport) - Montreal Office

Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting‑edge technologies and decades of industry expertise to facilitate the transport of freight globally.

We are seeking a Customer Service Representative (OTR Transport) to join our team in Montreal!

The successful candidate will be responsible for communicating with customers on service capabilities, work order input, coordination with dispatch and to provide information on shipment status.

Job Responsibilities

• Provides information to customers on service capabilities and capacity availability.
• Enters order information directly into computer system, accurately and on a timely basis.
• Resolves service issues.
• Schedules appointment times as required meeting designated delivery windows set by the customer.
• Communicates with customers (shippers, consignees and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick-up and delivery times and alternative solutions where possible.
• Performs other duties as requested.

Skills

• Excellent organizational, interpersonal communication and computer skills.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognize problems, identify possible causes and resolve routine problems.
• Ability to establish and maintain professional atmosphere for, co-workers and customers.

Qualifications

• Two (2) years of transport customer service.
• Strong attention to detail, and very good local geographical knowledge.
• Bring energy, enthusiasm and a positive attitude to the job.
• Experienced with Microsoft Office Suite.
• Bilingualism (Montreal office only).

If you are dynamic person, with interpersonal skills to interact with multiple areas, drive results and deliver, you are the person for this role!

Fuze Logistics Services Inc. is committed to providing equal opportunity for all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristics protected by provincial laws. If you are selected to participate in recruitment, selection and/or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation. Any information collected relating to the accommodation will be addressed confidentially.