Customer Service Representative

Harry Rosen Inc.; Mississauga; On-site; CAD 20,002 - 28,488; Part time

Benefits offered by this job

Monthly and annual team bonuses

Best in industry discounts

Comprehensive flexible benefits package

Pension and Group RRSP Programs

Supportive career coaching

Diversity, Equity, and Inclusion culture

Internal growth and promotion opportunities

Job summary

Harry Rosen Inc. is seeking a part-time Customer Service Representative in Mississauga. This role involves providing outstanding service and performing cash handling functions at the Cash Desk. Strong communication, multi-tasking, and team collaboration skills are essential, as you will assist clients both in-store and with online pickups.

We offer $17.60/hr plus bonuses and comprehensive benefits in a modern workplace that values diversity and inclusion.

Qualifications

• Preferred 2 years' experience in a client-facing role.
• Strong desire to provide exceptional customer service.
• Ability to manage a long line of customers efficiently.

Responsibilities

• Provide exceptional service to clients and associates.
• Perform daily cash handling functions.
• Assist clients with online purchases and in-store pickups.

Skills

Customer service orientation

Detail-oriented

Technology proficiency

Teamwork

Multi-tasking

Strong communication skills

Job description

Customer Service Representative – Part-Time Permanent

Reporting to Customer Service Lead. Heartland Town Centre, Mississauga.

Responsibilities

• Providing exceptional service to our Clients and our Associates at our Cash Desk
• Performing daily cash handling functions including opening/closing registers and processing all sales transactions
• Bagging and tissuing purchased product on behalf of customers
• Answering store phones
• Maintaining the Service desk
• Updating and maintaining client information files including membership in our Club Harry Loyalty program
• Assisting with Inter-store transfer processing and e-commerce requests and shipments
• Assisting clients who have purchased on-line but are picking up products in-store

Qualifications

• 2 years’ experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
• A strong service orientation – a demonstrated desire to wow our customers!
• Detail oriented
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
• The ability to work effectively as part of a team
• Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
• Strong communication skills

Perks

• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

Compensation

$17.60/hr + opportunity for bonus

EEO Statement

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [e-mail] with details.