Customer Service Representative

Sollio Agriculture; McClures Mills; On-site; CAD 42,000 - 52,000; Full time

Job summary

Sollio Agriculture in Truro, NS is seeking a detail-oriented customer service professional for a full-time, temporary one-year contract in our feed mill office. Duties include handling orders by phone and in person, processing invoices, and maintaining records, with daily scheduling support and data accuracy.

The ideal candidate has post-secondary education with customer service experience, strong Excel/Word skills, and familiarity with NAV/Business Central considered an asset.

Qualifications

• Post-secondary education with customer service experience or an acceptable combination of education and experience.
• Positive attitude with a passion for excellent customer service.
• Strong attention to detail and ability to interpret data.
• Excellent computer literacy with Microsoft Office; Excel/Word.
• NAV or Business Central experience considered an asset.

Responsibilities

• Receiving customer orders by phone and in person.
• Processing and distributing orders to scheduling personnel.
• Providing accurate information on product availability or substitutions and providing excellent customer service.
• Processing invoices.
• Handling all related paperwork and record keeping.
• Assisting in all areas of the feed mill office where required.

Skills

Customer service

Positive attitude

Attention to detail

Data interpretation

Education

Post-secondary education with customer service experience

Tools

Excel

Word

Microsoft NAV/Business Central

Job description

Status :

Full time temporary position (1 year contract)

Schedule :

Monday to Friday 8am to 4:30pm (40 hours per week)

Workplace :

349 Willow St, Truro, NS B2N 5A6

CHALLENGES WE OFFER

Reporting to the Manager of Planning & Administration your duties include:

• Receiving customer orders by phone and in person;

• Processing and distributing orders to appropriate personnel for scheduling;

• Providing accurate information on product availability or substitutions and providing excellent customer service;

• Processing invoices;

• Being responsible for all related paperwork and record keeping;

• Assisting in all areas of the feed mill office where required.

YOU FIT THE FOLLOWING PROFILE:

• You possess a post-secondary education with customer service experience OR an acceptable combination of education and experience;

• You have a positive attitude with a passion for excellent customer service;

• You show great attention to detail and have the ability to interpret data;

• You have strong computer literacy including competency with Microsoft Office, more specifically withExcel/Word; experience with Microsoft NAV or Business Central considered an asset

• You have the knowledge and ability to perform basic office and account maintenance functions;

• You are able to meet normal deadlines associated with good office procedures.