Customer Service Representative

Sollio Agriculture; City of Moncton; On-site; CAD 21,000 - 28,000; Full time

Job summary

Sollio Agriculture in Moncton is seeking a full-time, temporary Office/Customer Service Assistant to handle customer orders, invoicing, and office duties. You will support scheduling, provide product availability information, and maintain accurate records.

The role requires a customer-service mindset, attention to detail, and proficiency with Microsoft Office; familiarity with NAV/Business Central is a plus. Monday–Friday, on-site at Moncton location.

Qualifications

• Post-secondary education or equivalent with customer service experience.
• Strong emphasis on accuracy and data interpretation.
• Proficiency with Microsoft Office (Excel/Word) and basic office tasks.

Responsibilities

• Receive customer orders by phone and in person.
• Process and distribute orders to scheduling personnel.
• Provide information on product availability or substitutions and offer excellent customer service.
• Process invoices and manage related paperwork and record keeping.
• Assist in all areas of the feed mill office as needed.

Skills

Customer service

Data entry

Attention to detail

Microsoft Office

Office administration

Communication

Education

Post-secondary education

Tools

Microsoft NAV

Microsoft Dynamics 365 Business Central

Job description

Status : Full time temporary position (1 year contract)

Schedule : Monday to Friday 8am to 4:30pm (37,5 hours per week)

Workplace : Moncton 92 Halifax Street N.B., E1C 9R9

CHALLENGES WE OFFER

Reporting to the Manager of Planning & Administration your duties include:

• Receiving customer orders by phone and in person;
• Processing and distributing orders to appropriate personnel for scheduling;
• Providing accurate information on product availability or substitutions and providing excellent customer service;
• Processing invoices;
• Being responsible for all related paperwork and record keeping;
• Assisting in all areas of the feed mill office where required.

YOU FIT THE FOLLOWING PROFILE:

• You possess a post-secondary education with customer service experience OR an acceptable combination of education and experience;
• You have a positive attitude with a passion for excellent customer service;
• You show great attention to detail and have the ability to interpret data;
• You have strong computer literacy including competency with Microsoft Office, more specifically withExcel/Word; experience with Microsoft NAV or Business Central considered an asset
• You have the knowledge and ability to perform basic office and account maintenance functions;
• You are able to meet normal deadlines associated with good office procedures.