Customer Service Representative

Sollio Agriculture; Truro; On-site; CAD 40,000 - 52,000; Full time

Job summary

Sollio Agriculture in Truro, Nova Scotia, is seeking a full-time, one-year contract Office Administrator to join our feed mill team. You will receive customer orders by phone and in person, process and distribute orders for scheduling, and provide accurate information on product availability with excellent service.

Invoicing, related paperwork and records, and general office support across departments are part of the role.

Qualifications

• Post-secondary education with customer service experience or equivalent combination.
• Positive attitude and passion for excellent customer service.
• Strong attention to detail and ability to interpret data.
• Proficiency with Microsoft Office (Excel/Word); NAV/Business Central is a plus.

Responsibilities

• Receive customer orders by phone and in person.
• Process and distribute orders to scheduling staff.
• Provide accurate information on product availability and substitutions.
• Process invoices and manage related paperwork.
• Support all office areas as required.

Skills

Customer service

Attention to detail

Data interpretation

Deadline-oriented

Education

Post-secondary education with customer service experience

Tools

Excel

Word

NAV/Business Central

Job description

Status : Full time temporary position (1 year contract)

Schedule : Monday to Friday 8am to 4:30pm (40 hours per week)

Workplace : 349 Willow St, Truro, NS B2N 5A6

CHALLENGES WE OFFER

Reporting to the Manager of Planning & Administration your duties include:

• Receiving customer orders by phone and in person;
• Processing and distributing orders to appropriate personnel for scheduling;
• Providing accurate information on product availability or substitutions and providing excellent customer service;
• Processing invoices;
• Being responsible for all related paperwork and record keeping;
• Assisting in all areas of the feed mill office where required.

You Fit The Following Profile

• You possess a post-secondary education with customer service experience OR an acceptable combination of education and experience;
• You have a positive attitude with a passion for excellent customer service;
• You show great attention to detail and have the ability to interpret data;
• You have strong computer literacy including competency with Microsoft Office, more specifically withExcel/Word; experience with Microsoft NAV or Business Central considered an asset
• You have the knowledge and ability to perform basic office and account maintenance functions;
• You are able to meet normal deadlines associated with good office procedures.

As a Canadian agriculture industry leader, Sollio Agriculture specializes in supplying farm inputs and providing value-added services to benefit farmers, cooperatives and partners. Its business model combines the strength of a local approach with the power of a national presence to offer innovative products and solutions, to support the adoption of sustainable farming practices, helping local farming families prosper.