Customer Service Representative

Ardene; Laval; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading retail company in Laval is seeking a Customer Service Representative to provide exceptional service and support for inquiries across multiple channels. The ideal candidate will be bilingual in English and French, possess strong communication skills, and be comfortable in a fast-paced setting. This full-time role requires availability from Monday to Friday and may involve weekend work during peak periods.

Qualifications

• Must be perfectly bilingual (English and French), written and spoken.
• Experience in retail, sales, or call center environment.
• Exceptional verbal and written communication skills.

Responsibilities

• Provide flawless customer service to all inquiries.
• Respond to customer emails, calls and other platforms.
• Collaborate with internal departments to resolve issues.

Skills

Bilingual (English and French)

Communication skills

Customer focused approach

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Location Details: Headquarters

PostalCode: H7X 4G8

Category: Corporate

Requisition Number: 18857-CSR-09-24-2025

Date Opened: September 24, 2025

Number of Openings: 1

Job Type: Permanent

Pay Class: Full Time

Education: High School Diploma or equivalent

Career Level: Entry Level

About Ardene

Hey, we're Ardene!

We're the ultimate destination in North America and beyond for head-to-toe apparel, footwear, and accessories - all at the best prices. In 1982, we started as an accessories and jewelry retailer. Today, we are 250+ stores in Canada, the USA and internationally – not to mention ardene.com and our app!

We believe that fashion shouldn’t be exclusive or intimidating – it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail, as we focus more than ever before on customer experience and sustainable practices.

We also take employee wellbeing and personal growth to heart. Our teams focus on driving initiatives in the area of mental health, diversity & inclusion, engagement and recognition. This includes our many mindfulness programs too, so our teams can create meaningful connections, lead with intention and kindness, and be their best selves at work and in their lives.

Want to learn more about Life at Ardene? Check out our careers site for the latest updates & read one-on-one personal interviews with team members from across Ardene.

Life at Ardene: ardene.com/careers

Description

WHO WE ARE:

We are looking for a Customer Service Representative to join our team. This is a full-time, permanent position. The working hours are from 9AM-5PM.

Results driven, the Customer Service Representative provides flawless customer service to all inquiries received through our different channels.

The Customer Service Representative supports the organization’s efforts to ensure full satisfaction of its customers by providing and processing information in response to inquiries, concerns and requests about products and services, with professionalism and courtesy.

Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to:

• Acts as the main company and brand representative of Ardene for over 300+ stores across North America;
• Responds to customer emails, calls and inquiries on other platforms, daily;
• Identifies customer’s needs and reacts accordingly following established processes;
• Collaborates with different internal departments to ensure all customer’s needs are taken care of and follows brand guidelines;
• Assists the e-commerce department during peak periods;
• Other tasks as required.

What You’ll Need

• Must be perfectly bilingual (English and French), written and spoken. Knowledge of Spanish is an asset;
• Experience working within a fast paced retail, sales and/or call center environment;
• Exceptional verbal and written communication skills;
• A positive attitude and a customer focused approach;
• Strong computer skills including knowledge of Microsoft Office (Word, Excel) as well strong typing skills;
• Comfortable with assessing customer needs over the phone and via email;
• Good interpersonal skills and an ability to work independently and in a team environment;
• Strong leadership skills and able to deliver results;
• Ability to multitask and perform in fast paced and sensitive situations;
• Available to work from Ardene's Head office in Laval, 5 days per week (Monday to Friday);
• Willingness to work on weekends during busy periods.

Be part of Ardene

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.