Customer Service Representative

Leavitt Machinery; Kelowna; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Company vehicle and gas card

RRSP matching

Medical health care plan for you and 1

Job summary

Leavitt Machinery in Kelowna, BC, is seeking an Outside Sales Representative to drive service and parts revenue within the regional territory. You will prospect, manage leads, negotiate deals, and build lasting customer relationships while visiting sites and maintaining CRM records.

The role requires at least one year of B2B sales, comfort with heavy equipment, and a valid driver's license. Base pay is CAD 45,000–55,000 annually plus uncapped commission, with on-target earnings of CAD

Qualifications

• At least one year of outside B2B sales experience.
• Experience in heavy-duty machinery or material handling is preferred.
• Proficiency with Microsoft Office Suite.
• Valid driver’s license and ability to travel within the region.
• Strong communication and relationship-building skills.

Responsibilities

• Drive new Service and Parts revenue within an assigned territory to meet sales targets.
• Prospect for new business, manage sales leads, and secure new customer accounts with tailored solutions.
• Negotiate with customers to close deals.
• Maintain customer satisfaction and retention for assigned accounts.
• Conduct regular customer site visits and meet with prospective customers.
• Produce leads and opportunities for all business units.
• Track leads and maintain accurate CRM records.

Skills

Outside B2B sales

Heavy-duty machinery experience

Dock and door industry experience

MS Office

Communication skills

Customer relationship building

Independent work

Travel readiness

Valid driver’s license

CRM system

Tools

CRM system

Job description

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for a motivated Outside Sales Representative for our Customer Service Representative role in Kelowna, British Columbia. As the Customer Service Representative, you will drive new sources of revenue, through selling service agreements and effectively managing customer accounts.

Essential Duties & Responsibilities

As the Customer Service Representative, your key responsibilities will include:

• Driving new Service and Parts revenue within an assigned territory to meet sales targets
• Prospecting for new business, effectively managing sales leads, and securing new customer accounts by offering tailored solutions and maintenance programs
• Tactfully and professionally negotiating with customers to close deals
• Maintaining customer satisfaction and retention for assigned accounts
• Conducting regular customer site visits and meeting with new prospective customers
• Producing leads and opportunities for all business units
• Tracking leads and maintaining accurate records in the CRM

Required Skills & Qualifications

• At least one year of outside B2B sales experience
• Previous heavy-duty machinery or material handling industry experience is a strong asset
• Previous experience within the dock and door industry is considered an asset
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong motivation, resiliency, and drive to succeed
• Excellent verbal and written communication skills
• Ability to build and maintain strong customer relationships
• Demonstrated ability to work effectively independently and exercise strong judgment
• Valid driver’s license and ability to travel within the region as needed

Benefits & Perks

Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life Insurance, short term disability, and travel insurance
• Sick leave plan - 100% employer paid
• Employee assistance programs
• RRSP matching
• Ongoing professional development opportunities
• Uncapped commission
• Company vehicle and gas card provided

The base pay range for this role is: $45,000 to $55,000 annually, depending on experience, plus commission. Total on target earnings for year one are estimated between $75,000 and $100,000.

This is an onsite role based in Kelowna, British Columbia.

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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