Customer Service Representative

Dot Foods; Ingersoll; On-site; CAD 29,000 - 44,000; Full time

Benefits offered by this job

Potential to work from home after 1 yr

Job summary

Dot Foods is seeking a Customer Service & Development professional in Ontario to manage high-volume inquiries and provide timely, accurate resolutions. You will liaise with Replenishment, Pricing, AR, and Transportation while processing orders and meeting deadlines. Collaboration with sales and regional teams is essential, with a Lean approach to reduce waste.

The role emphasizes empathy, fast-paced processing, and strong MS Office skills in a dynamic food industry environment.

Qualifications

• High School Diploma or equivalent.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel).
• Ability to process a high volume of requests accurately and quickly.

Responsibilities

• Manage a high volume of customer questions and requests with timely, accurate resolutions.
• Serve as liaison between customer and internal departments (Replenishment, Pricing, AR, Transportation).
• Process customer orders to meet internal deadlines.
• Demonstrate empathy and go above and beyond to meet customer needs.
• Collaborate with outside sales, regional teammates, and internal customers.
• Apply lean thinking to identify and reduce waste in the role.

Skills

Verbal and written communication

Typing/fast pace processing

MS Office (Word, Excel)

High-volume handling

Education

High School Diploma

Bachelor’s Degree (nice to have)

Tools

Microsoft Office

Word

Excel

Job description

Department: Customer Service & Development

Reports To: CSR Team Leader

Wage Range: $21.34 - $32.02

WHAT YOU'LL DO

• Manage a high volume of customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution.
• Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation
• Process customer orders to ensure internal order deadlines are completed on time
• Go above and beyond to meet customer needs, including appropriate use of empathy
• Work closely with a team to include outside sales, regional teammates, and internal customers.
• Applies lean thinking and tools to identify and eliminate waste in all areas of the position.

YOU MUST HAVE

• High School Diploma
• Excellent verbal and written communication skills
• Proficient in Microsoft programs such as Office, Word, and Excel
• Ability to thrive in a fast-paced environment where you will process a high volume of requests (email/phone) at a fast, accurate pace

YOU MAY ALSO HAVE

• Bachelor’s Degree
• Two years in a professional Customer Service environment
• Appetite and proven ability to build customer relationships
• Ability to effectively manage multiple tasks simultaneously

ROLE SPECIFICS

• Travel – Occasional travel 4-5 nights per year for company, customer, or vendor meetings & trainings. Must have ability to travel independently as needed, without restriction by all modes of transportation, including car, plane, or train.

WHO WE ARE

Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.

WHAT DOT CAN OFFER YOU

As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:

• Potential to work from home after 1 year

Safety:

This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.

EOE/AA Employer:

Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.