Customer Service Representative

Waste Control Services Inc.; Coquitlam; On-site; CAD 47,000 - 57,000; Full time

Benefits offered by this job

Dental benefits

Vision benefits

Life & disability insurance

Profit sharing

Tuition reimbursement

Job summary

Waste Control Services Inc. is seeking a Customer Service Representative for our on-site team in Canada. The CSR will handle first-touch service, coordinate with sales and operations, and support customers from inquiry through to service setup.

A fast-paced, customer-centric environment requires empathy and strong communication. You will manage inquiries, qualify needs, and forward leads to the appropriate sales area, while maintaining accurate records and delivering exceptional service to both

Qualifications

• Excellent written and verbal communication with customers.
• Ability to manage multiple tasks and priorities effectively.
• Strong attention to detail and organizational skills.
• Customer-centric approach with empathy and integrity.

Responsibilities

• Answer incoming customer calls quickly and efficiently.
• Respond to questions about service via phone, email, or fax.
• Consult with customers to evaluate needs and options.
• Build trustworthy relationships through open communication.
• Handle complaints and provide timely solutions.
• Keep records of customer interactions and contracts.
• Escalate issues to the appropriate manager when needed.
• Input and process contracts and service change forms.

Skills

Communication skills

Multitasking

Time management

Attention to detail

Customer orientation

Empathy

Teamwork

Job description

Description

Waste Control Services (WCS) is an essential partner in providing our customers with sustainable solutions in working towards reducing their landfill contributions while disposing of their waste. We want to build partnerships with commercial businesses, multi-family residential properties, hospitality establishments, and other organizations that align with our values and desire to make a difference within their communities. We are committed to helping businesses and households make waste recovery second nature, and our goal is to transition communities from being environmentally aware to sustainability leaders. We pride ourselves on providing first-class service and competitive service packages. We are a leader of innovation in our industry and assist to problem solve for our customers in every category of waste and recovery services.

Who we are looking for:

With an attention to detail and the ability to multi-task, the Customer Service Representative operates in a fast-paced, customer satisfaction position within our sales department. With empathy, curiosity, and superior communication skills, the CSR is responsible for first-touch customer service and co-ordination with our sales and operations departments, helping existing and new customers alike. If you enjoy operating under deadlines and working in a challenging customer centric environment, this is the role for you.

Responsibilities:

• Answer incoming customer calls quickly and efficiently.
• Respond to questions and concerns about service via phone, email, fax.
• Consult with customers and evaluate needs to determine best options.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives as quickly as possible.
• Keep records of customer interactions.
• Go the ‘extra mile’ to engage customers.
• Escalate issues as required to the appropriate manager.
• Provide additional service options where appropriate.
• Assist with inputting and processing contracts and service change forms as needed.
• Qualifying customer needs and identifying the appropriate service required for our inbound sales leads, then forwarding to the appropriate sales area.
• Other duties as assigned.

To be Successful:

• Exceptional written and verbal communication skills.
• Ability to multi-task, prioritize and manage time effectively.
• Strong attention to detail and excellent organizational skills, while being adaptable to changing priorities.
• Customer oriented and ability to adapt/respond to different types of personalities.
• Demonstrate empathy, sincerity and integrity when interacting with customers.
• Display a positive, ‘can do’ attitude towards your work.
• Self-motivated, goal oriented while having the ability to work independently and in a team environment with the desire to go above and beyond to contribute to the Team’s successes.

What we offer:

• Great Company culture, employee of the month/year, monthly events, etc.
• This is a permanent, full-time, on-site position that works Monday through Friday from 8AM to 4:30PM.
• $52,000 per year (Starting).
• Benefits: Comprehensive dental, vision, and extended health care, life and disability insurance, profit-sharing opportunities, tuition reimbursement.
• On-site parking.
• Company events.
• DPSP/GRRSP.
• Work in a dynamic, collaborative, progressive and high-performing team.

Join Our Team!

Waste Control Services has proudly served as an employer of choice for 35 years. If you are passionate about making a difference in the waste management industry and working alongside positive, dedicated individuals, we invite you to apply today!

While we appreciate all applicants, only those under further consideration will be contacted.