Customer Service Representative

Ultipro; Ingersoll; Vor Ort; CAD 29.000 - 44.000; Vollzeit

Benefits dieser Stelle

Potential to work from home after 1年

Zusammenfassung

Dot Foods in Ontario, Canada is seeking a Customer Service & Development representative to handle a high volume of customer questions and requests with timely and accurate resolutions. You will act as a liaison between the customer and internal departments, ensuring orders and inquiries are managed efficiently and professionally.

Travel is occasional (4-5 nights per year). The ideal candidate has strong communication skills, proficiency in Microsoft Office, and the ability to thrive in a

Qualifikationen

• High School Diploma required.
• Excellent verbal and written communication.
• Proficient in Microsoft Office (Word/Excel).
• Fast-paced environment handling high-volume requests.

Aufgaben

• Handle a high volume of customer questions and requests with timely, accurate resolutions.
• Act as liaison between customer and internal departments (Replenishment, Pricing, AR, Transportation).
• Process customer orders to meet internal deadlines.
• Provide empathetic service to meet customer needs.
• Collaborate with outside sales, regional teams, and internal customers.
• Apply lean thinking to identify and eliminate waste in the role.

Kenntnisse

Verbal & written comms

MS Office

Ausbildung

High School Diploma

Tools

Microsoft Office Suite

Jobbeschreibung

Department: Customer Service & Development

Reports To: CSR Team Leader

Wage Range: $21.34 - $32.02

WHAT YOU'LL DO

• Manage a high volume of customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution.
• Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation
• Process customer orders to ensure internal order deadlines are completed on time
• Go above and beyond to meet customer needs, including appropriate use of empathy
• Work closely with a team to include outside sales, regional teammates, and internal customers.
• Applies lean thinking and tools to identify and eliminate waste in all areas of the position.

YOU MUST HAVE

• High School Diploma
• Excellent verbal and written communication skills
• Proficient in Microsoft programs such as Office, Word, and Excel
• Ability to thrive in a fast-paced environment where you will process a high volume of requests (email/phone) at a fast, accurate pace

YOU MAY ALSO HAVE

• Bachelor’s Degree
• Two years in a professional Customer Service environment
• Appetite and proven ability to build customer relationships
• Ability to effectively manage multiple tasks simultaneously

ROLE SPECIFICS

• Travel – Occasional travel 4-5 nights per year for company, customer, or vendor meetings & trainings. Must have ability to travel independently as needed, without restriction by all modes of transportation, including car, plane, or train.

WHO WE ARE

Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.

WHAT DOT CAN OFFER YOU

As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:

• Potential to work from home after 1 year

Safety:

This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.

EOE/AA Employer:

Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.